Dark Horse Salon & Spa in Omaha, NE

Please save your time and money. I went in for a consultation to go from the deep chestnut box dye (see picture) back to my natural root color and blonde balayage. Spent 5hrs in the seat and said at the time of my coloring that I didn't like all the red that was still in my hair and wanted my natural root blended down. Called back because I could still see the red box dye and my ends were strawberry blonde (not what I asked for see picture of what I received). After sending in multiple pictures and explaining my issue with multiple people including the owner I went into get the color correction and was then gaslit and further questioned. I was told that they didn't understand my hair goals and was basically told they couldn't help me. They still have yet to explain why my roots look so horrible. They've wasted my time and treated me like a delusional person. All I wanted was the $400 service I paid for. See attached picture of roots that they looked at in the salon for the color correction and told me they were blended. Not only did they say my roots are blended, they said that I did get what I asked for and that putting me with a "new talent" was a bad move and some how my fault. I've been very polite and just wanted a fair resolution but have now wasted too much and $400 just to be absolutely humiliated. Apparently because I said I don't mind warm tones in my balayage I'm at fault.

Finally attached are two pictures of texts stating that I was coming in for a recolor and goal picture is within the text. Again did not receive recoloring because they refused.

I have had two fantastic facials by Madison Walton at Dark Horse salon and I am shocked to find out that she is a "new talent" esthetician. Her skills have exceeded many other estheticians who have been practicing for years. My skin has never looked or felt better. She made fantastic recommendations for me and I fully trust her judgment. I have already purchased facials for my sisters because they need to have this experience as well.

(me: mid 30's female, combo skin with problem areas on my jaw line and chin, focusing on even complexion, fine lines, and preventative aging)

Didn't get my hair done here, but tried to and wasted three days on relative non-responsiveness from the online booking/texting process; only for them to tell me they had no openings by the day I needed it done. Wish this would've been communicated sooner so I could book elsewhere.

I havent been in a hair salon for a few years so I was hesitant and nervous going to one. Becky took care of me, made me feel welcomed, she was easy to talk to too and I took into consideration of how I felt coming to a hair salon. Definitely felt like a new person leaving the place and I would definitely recommend & come back again!

For starters I cannot say enough good things about this salon. For me, when moving to omaha, I wanted a salon that had good quality products (aveda) in addition to great service. From the start, dark horse met all my expectations. The environment of the salon is comfortable and welcoming in addition to the staff being so friendly. When spending a good deal of time getting your hair done (4 hours for me normally) I wanted to be in an environment that felt relaxing and not too overwhelming- this salon does it.

I always look forward to my appointment with Courtney. Not only is she great company but she's an amazing hair stylist. One can tell she truly cares about her customers and the artistry in creating their hair goals. Cannot say enough good things.