Crystal Nails & Spa in Antioch, IL

Honestly the best nail salon in Antioch. The employees are usually very kind and friendly! They also have the best selection of colors! However, I had an appointment at 9am and at 9:04 on the phone with the salon I was berated due to being unable to come in. My car wouldn't start and I was prioritizing my car and figuring out how to find a solution for that. I was told that it was my fault they would not get any customers for the hour time slot they set aside for me. The most upsetting thing about this situation is that my appointment was at 9am, and they happen to open at 9am. The man on the phone told me I needed to TEXT them one hour before my appointment to cancel.. who am I going to text? The nail salon opened at my appointment time and I have only seen the LANDLINE there. He then proceeded to ignore my request to reschedule and cut me off to say he was going to cancel my appointment. So now that it is cancelled I will not be returning, which is so disappointing. I absolutely understand being upset with customers for canceling, and canceling at their appointment time; however, the mistreatment and disrespectful way I was spoken to has soured my experience. I am too embarrassed to ever return unfortunately. Truthfully, I really recommend this salon and hope they had a customer to replace the hour time slot! I do still think they are the best salon in Antioch but I think the customer service is severely lacking.

I absolutely love pampering myself. One way I do this is getting a manicure and a pedicure. I was lucky that last Saturday their was time available. I decided to get a manicure too. My app was just for a pedicure however since there was enough time I asked if I could get my nails done too. The place was very comfortable and had a nice atmosphere. Everyone was positive. I was happy that the pedicure included a brief leg massage with rocks plus a very nice scrub. It was definitely first class service at a very reasonable price. I'll be back again soon.

After hearing about my mother's horrible experience at this establishment I had to share. She has been going here since they opened and is fond of the lady who does her nails. Today she saw someone else (Tim to be specific) because her nail lady is out of town for 6 weeks. She was told by him she has to go somewhere else because she simply asked to have one nail filed inward more. He threw a temper tantrum like a toddler. I work in costumer service and the costumer is always right. Something as simple as that should never have been an issue and now they have lost business by not only her but every other person in our family that goes there. It's disturbing to hear how horrific his actions were as you do not treat a costumer that way ever. Hard client or not you deal with it because that is your job. Kill 'em with kindness isn't truly that hard...I would know.

Beautiful clean establishment. Friendly skilled service. And the cozy pedicure room is absolutely amazing.

I highly recommend crystal nails and spa in Antioch Illinois! I had an experience at another salon that made my nails look like little turtles they were so thick! I brought my daughter to Crystal's nail salon for a pedicure for her homecoming because it was closer to my house. I was highly impressed by how clean the salon is and the professionalism of their staff. I told Tim my bad experience and showed him my nails and he was able to fit me in the same day to fix them. He did an amazing job and this will now be my go to nail salon from now on with Tim!