crown bflo in Buffalo, NY

Best haircut I've had in years. I had a very specific vision in mind (along with a photo), and Karen was able to absolutely nail it. She took off minimal length (I can still pull it into a teeny tiny ponytail when needed) but gave me volume (I have a lot of hair) by thinning things out. I appreciated that she went a little long on the bangs (giving me a chance to yay or nay going shorter) and really enjoyed chatting with her (a fellow true crime fan!). A week later and I still love it.

Here's the deal: most reviews are based on a service. Mine is from an exceptional customer service experience I had with the receptionist Steven yesterday. I walked in hoping to have a trim and blow out, but no one was available since everyone was busy with other clients. Fine, they could have said "another day" or "sorry"...instead, they got on the phone to 4 other salons locally and made an appointment for me to have same day service elsewhere and offered to have me come in next time. THAT my friends is a community vibe. That is supporting other locally owned businesses and giving a future client the best experience possible. Thanks, crown. PS your golden retriever welcoming committee is super cute!

Sadly I wanted to love this salon, as the people are nice and within the vicinity, but my experience was subpar. I'll start by saying that yes, I have dark Asian hair, a nightmare for some. But I've had my hair platinum blonde multiple times in the past 15 years. I always preface a new salon with the fact that I have Asian hair when I make an appointment, and will repeat it again when I first sit in the chair, along with what's been done to it, to give them a chance to say they can't make me all blonde within 2-3 sessions. Marissa started out by foiling my hair, which was fine since we wanted to even out the color for the second session. I wasn't in love with it, but I could wait a month. She informed me we would do my whole head the next time so it'd be all blonde. Our second session, she ended up foiling my hair leaving some out, as I thought she was weaving through to grab the dark hairs. Unfortunately, I saw strands of my natural hair scattered throughout, all the way down to the ends. I said midway through "I hope this'll get my hair all blonde...". And she reassured me. I will be clear: I never asked for highlights, I asked for full blonde, as blonde all over as she could get it. Now once the bleach was processed, she put in toners and walked away for 30 minutes without checking in on it. The top of my head was pretty red--my unfavorite color nonetheless. She decided to try a cooler toner for another 30 mins, and put in a retail mask on the ends that I really didn't want, but that's fine. Though, she did check up this time on the cooler toner processing. As she was washing it out, she said my third session would be balayage to get the browns missed throughout. Not exactly what I wanted to hear after being there for 5 hours. And no, I didn't get a style or a cut. Just a color. Unfortunately by the end, the top of my head is red, which has never happened in my 15 years of bleaching and toning. My friend who sells their products was optimistic, but became very disappointed when actually seeing my red hair at the top, and said some stylists just don't know the colors well. C'est la vie. So $410 and 2 sessions later, I shouldn't be seeing my natural hair color pulling through my ends or red, when wanting to be all blonde. If I tie my hair back into a ponytail, it looks like my natural hair tinged in red, and light highlights at the ends. She wanted me to wash my hair the next two days and let her know how the red is. I do not enjoy washing my hair for a few days after my hair has been processed--especially after the amount of processing time this session took nor do I enjoy paying for color mishaps. I cannot bring myself to gamble away another $180~ + tip and 4+ hours to see how a 3rd session would go. I think if Marissa would've been honest about not wanting to do my whole head, or couldn't achieve what I wanted, or just referred me to someone else in the salon, I wouldn't be this disappointed in the service. I did give two stars as the hair wash was nice, and everyone there is nice. Overall, I wouldn't recommend spending the money and time with Marissa if you have any previous color, have dark hair, and want a full head of blonde.

Wonderfully accommodating, and the staff is super sweet and patient :) I got to learn all about my hair dresser and vise versa, all in a very chill and laid back environment. Was a little sad they didn't have any puppers on the day I went in, but that gives me something to look forward to next time! They worked on my hair until I was content with the style and length, and gave great advice on how to maintain and style it after ^^ 10/10 service~

Easily my favorite place to get a cut or color in Buffalo. Great music selection, very cool doggies, and the staff is super friendly and knowledgeable. Great vibes all around. Crown is a special place. 10 out of 5, baby.