Cosmo Nails in Cranston, RI

The service it's good, not the best I ever had, but good; and the manicurist are kind- they are not the problem. That said the policies and management/owner are horrible. Even after paying up front, my appointment was not guaranteed and I arrived 25 min before the supposed scheduled time. If you want your time getting your nails and toes done a relaxing time, this is not the place... I left stressed, with no nails done and a supposed credit, because the owner would not even refund the money to an appointment that I went but did not get my nails done.

HORRIBLE HORRIBLE customer service. I got my nails done on vacation a broke a nail. I called to make an appointment for a repair (as this is the salon I go to) and because I had it done at a different salon (mind you in Florida) they refused to see me, saying they don't know what products were used on my nails! It was a typical French manicure. The man that answered the phone was incredibly rude and hung up on me. He has a history of being a jerk to customers over the phone, a bully in fact. I have been a customer there for a long time but after being treated this way I will never return. Ever.

*and to reply to the "owner" response, I had CANCELLED my appointment ONCE as my son had just been diagnosed with lymphoma in May of 2022.Less than 24 hours notice yes however this was extenuating circumstances. Never not once have I ever missed an appointment other than that. Please. And per policy? I was in Florida and came back home, not any where else and was willing to pay for whatever necessary.

Just don't. The place is dingy and dirty and I had three different people working on me. My nails look fine but a 40 minute service took an hour and a half because they kept doing a few steps and then I was waiting around for someone to get to me. Not a pleasant experience, although the woman who finally got to my nails was nice. Ok gel mani, not great.

I scheduled an appointment to get a French dip manicure for a wedding. I went early in the morning when they opened in hopes I wouldn't be rushed. Not only was my service subpar (rushed, I had to ask for my cuticles to be done after the dip was on, and no hand massage) but my nails have already chipped. Thumb is the worst but both pointers have chipped as well. AND the bottom area is very sloppy. My appointment was a week ago. Dip is supposed to be long lasting, and my $65 manicure is now down the drain. Don't waste your time or money dealing with this place.

I'm bummed to be writing this review and to have to find a new salon after two years, but the last appointment was my breaking point. I always book my appointments online and have never had to wait more than a few minutes. I've tolerated the declining quality in my dips since Vinh left because I like the ease of booking and color selections, but the decline is noticeable. I got there 5-10 mins before my appointment began and was told my tech was finishing someone up and another tech would wrap my nails while I waited. No problem. I sat down at an empty station and waited 10 mins before anyone even looked my way. She started roughly working on my nails and then abruptly stopped, after cutting me a few a times, to take another client. Nails still not wrapped. Another 10 mins passed until the owner finally made someone come wrap my nails. I then waited another 20 mins before my tech actually started on my nails. Literally watched people come in after me and leave before me. I assumed she had tried to squeeze in a walk-in, which is bad enough coming from a place that is so strict about lateness. But no, she actually just forgot she had an appointment before me and went to get tea. They had to call her to come back to the salon. Story relayed to me while laughing. Not only did the salon not give me a heads up that my tech was running 40 mins behind, but the pettiness of all of the other techs not wanting to help me because it wasn't their screw up was the final straw. This place does not value loyalty or your time and are charging WAY more for less. Beware.