Chesapeake Salons in Pasadena, MD

While dealing with a work emergency I was 6 minutes past my appointment window- when entering I was advised I was charged my fill spot of 95.00 and my window had already been filled within 6 minutes. What appears to have happened was that someone chose not to want to work but get paid on a Friday. I would caution against anyone coming here- I was also threatened when rescheduling an appointment within 24 hours previously of a charge- I should have been cautioned then as it was made out to be a "favor l that I was not actually charged- despite calling well in advance. I am certainly understanding of everyone's time constraints it just strikes me as a revenue stream that has been started and is being used as such as opposed to actually servicing the client or work with them. I would not recommend this firm- it is apparent that they were not truthful in filling my slot during that 6 minutes and the stylist was doing nothing.- I understand that the business has responded, however, to be clear since I had my time open for an appointment today I continued to work remotely in the parking lot for over an hour- during that time the original stylist took no other clients. We can all understand what the cancellation policy is intended for- however, how it was implemented was something completely different. Again, to be clear, I was inside of the salon within 6 minutes of my window timeframe-not a phone call on the phone to determine if it was available. It is clear that the policy was not implemented properly today- and that your intention was to retain funds and not service a client.

Alexus did an amazing job! She was able to understand and execute my request. I am impressed with the establishment.

Tiffany is a magician when it comes to balayage and getting the most perfect tone of blonde for me!

Krista my stylist was 20 minutes late, had to wait multiple times through out my experience too (this is not like a wait for them to grab color, product developing on hair or having another client) I have no idea what they were doing. I wanted a balayage and shag cut. Received regular highlights and a choppy hair cut that wasn't shag at all. After the highlighting process my hairdresser acted like I was good to go and I said "oh but I booked a color and cut". Showed her pictures of a couple shag hair cuts and described what I wanted and she uncomfortably said ok. She comb all my hair to the back cut straight across and took scissors with teeth and chomped through my hair starting at the top down. That was it, it was over as soon as it started and the she left me with her assistant to dry my hair. My hair was longer in the front (I assume from all being combed back and chopped straight across) and some how had no layers still. Come to find out those were thinning sheers she used all throughout my hair. Very disappointed. Tried to leave a review on google and noticed a couple other reviewers with similar complaints. A week later mine and all the others were poof! gone. Super shady and untrustworthy move.

chesapeake salons in pasadena, md don't go here. don't let krista color your hair. they double booked her then she had to pick her kids up at school. Her three kids nearly hit me when I was in the chair. my hair color looked muddy like I gave myself hair color at home. it was darker. I wanted her to match the color I already had. I didn't want a new darker color..