Chateau Hair Designs in Fairport, NY

This place is walking distance from my job. All I needed was some gel color taken off of my natural nails. I walked in. It's pretty busy, but nothing wild. I stood at the front desk for 5 minutes ... not a single stylist said anything to greet me. They all saw me and said nothing. I then sat down thinking ok, I'll wait until someone comes up. 2 stylists were done with their clients, came to the front desk, took care of them, and went back to their chairs. They saw me and didn't say a thing. If this place doesn't take walk-ins, they need a sign that says so. If they DO take walk-ins, then their customer service absolutely sucks. No matter what kind of business it is, a greeting of every customer walking through that door is normal. 15 minutes of time wasted just sitting there. Glad I didn't waste my money on a business with horrible customer service.

Such a sweet giving staff who opens up their salon and donates hair dye and services (2 years in a row!) for our school team to get our "pink highlights" on. We bring snacks and beverages and it's a great, low key, atmosphere to celebrate our amazing women, bring recognition to Breast Cancer Awareness month and the Breast Cancer Coalition of Rochester. We are so grateful and highly recommend these sweet women.

Brooke absolutely butchered my hair. My hair came almost to my waist before I went in. I wanted just an inch trim all around to clean up the ends. I asked for exactly this - my hair to be cut an inch to an inch and a half, but to make sure it stays long in the front so I can pull it back. Well she cut off over four (4) inches all around, and EIGHT inches off on the sides immediately beside my face. In the 40 minute haircut, spent 30 minutes trimming to angle around my face which I didn't even want. She made it so short I can't even pull it back now... and it came almost to my WAIST before. The layers are choppy and look terrible. I won't be able to pull my hair back for sports for months with how short she cut it. I am so disappointed. Furthermore while I was there, the other stylists were gossiping about clients they don't like; a conversation that involved the entire staff. This is very inappropriate and unprofessional, especially the larger woman with the reddish blonde hair who was leading the gossip train and wearing a mint colored see thru knit shirt ... try to have some class guys . Please avoid this place.

I get my eyebrow and other facial waxing done by Juli and absolutely love her! I started going in August 2014 and have not plucked or gotten my eyebrows waxed by anyone else since! I love the shape of them and how quick and painless it is compared to other people I've gone to. And Juli helps me grow and shape them in different ways whenever I ask!

While visiting back home, took my son for a cut on a friend's recommendation. The stylist was fantasic, really listened to my complaint about a previous cut from a different salon...Finn looks great! And the prices for the kid's cuts can't be beat! We will go here every summer that we visit!