Ceres Salon in Greenville, SC

Alex and Kae are the best I love coming here my hair always turns out so good I highly recommend

Disappointing Experience at Ceres Hair Salon

I regret to share my incredibly disappointing experience at Ceres Hair Salon. Unfortunately, my visit to this salon left me thoroughly dissatisfied, with several issues that significantly impacted my overall perception of the establishment and the service provided.

First and foremost, the salon itself was far from the clean and welcoming environment one would expect. Dust covered most surfaces, giving the impression of neglect and poor upkeep. The lack of cleanliness was evident and contributed to an uncomfortable atmosphere throughout my visit.

Upon entering the salon, I was met with complete indifference. No one greeted me or inquired about my appointment, leaving me to navigate the unfamiliar surroundings on my own. The absence of basic customer service and hospitality created a sense of neglect and disorganization right from the beginning.

Unfortunately, my assigned stylist, Jessica, consistently demonstrated unprofessional behavior during my three-month period of visits. She was persistently late for each appointment, causing unnecessary delays and inconveniences. This lack of punctuality showed a disregard for my time and a lack of respect for the commitments made.

Furthermore, I entrusted Jessica with the care of my hair extensions, which proved to be a grave mistake. She not only cut off a significant portion of the length, disregarding my desired outcome, but also failed to properly place the extensions when removing them. This resulted in unnecessary damage and an overall unsatisfactory appearance.

Adding insult to injury, Jessica insisted on keeping 4 of my extensions that she claimed I no longer needed. This not only demonstrated a lack of transparency but also revealed a clear attempt to upsell unnecessary products and services.

While I appreciate that a $250 refund was provided to rectify the situation, it is important to note that I had initially spent $450 on hair extensions that were completely ruined due to Jessica's negligence and lack of expertise. It is important to note that I paid for 14" of hair that was completely cut off by the stylist. I spent a total of $1200 in that three month period.

In conclusion, my experience at Ceres Hair Salon was nothing short of a complete disappointment. From the dirty salon conditions to the lack of attentiveness and professionalism demonstrated by Jessica, this establishment failed to meet even the most basic expectations. I strongly advise potential customers to seek other options that prioritize professionalism, customer service, and skillful execution of services.

Alla is the best!! Complex hair color, treatment, great taste of style!
Recommend without reservation!

It is very unfortunate that the owner refuses to remove stylists from their website and people believe they are booking with a specific stylist.  This is not only unprofessional but also defamation of character.   Clients are seeing a service offered that is simply not available.   I believe that is false advertising. I also observed the salon to be dirty, no products available and a serious lack of toilet paper in the restroom.  For the money the I spend, I expect more.

Tyler did an amazing job on my hair! I went in not really know what I wanted and she managed to give my hair some flair and style without sacrificing my length! Highly recommend to anyone who wants a stylist to care about your hair!