C'zar Salon Spa - Bolingbrook in Bolingbrook, IL

This location is both a space for hair/nails as well as a spa for massages/facials. The spa is a small part of the enormous space but is secluded, dimly lit and calm (very different from the hustle and bustle in the rest of the salon). I booked a 75 minute massage/acupuncture/cupping session and for 74 minutes of that, there were 2 women aggressively talking/gossiping/cackling/shrieking so loudly that it interrupted my entire session. I made comments several times to my massage therapist in my appointment as well as told the manager while I was checking out. She gifted me 20% off my massage but damnit if I don't write a review as well. It takes someone A LOT to organize work/kids/life for an hour and a half away let alone just to book something for herself! This was MY time and it was interrupted for the full session by women who worked there! This was not a loud client or a story's worth of laughter. This was 2 women employed by Czar being incredibly disrespectful to the salon right on the other side of the wall... for over an hour! I could tell you exactly what they were talking about- it was THAT loud! I refuse to ever use the salon at this location again, and I will not leave a stellar review here for my massage therapist (who deserves 5 full stars) - I'll leave her that review on one of the other Czar salons.

If you are looking for alternative healthcare treatments, look no further than Chona. She offers massage, acupuncture, and cupping. Her technique leaves you feeling relaxed, rejuvenated, and optimistic. She is able to pinpoint the exact care you need to help you heal and recharge.

I recently had a haircut with Emily, and it was a great experience! She took the time to really listen to what I wanted, did multiple checks while cutting to ensure she was meeting my expectations, and was very easy to talk to. I was easily able to get an appointment, and the check in and check out process were both very efficient. While a tad pricy, I thought it was worth it because of the level of care that went into the experience. Would recommend Emily for a haircut!

I've been to this salon a total of 3 times and I only had a good experience once for a haircut. I recently went to get my hair colored at this salon after having an amazing haircut done there, but I left feeling robbed and upset. The first time I went I had shown a very deep red color to my stylist and had expressed that if it was not achievable without bleach, because my hair was already dark, that using bleach would be 100% fine. My stylist reassured me and said it would only be the tiniest bit darker than the red sample she had shown me without bleach so I decided to listen to her as she is the professional. While waiting for her to mix the color, I could see in the reflection of the mirror that my stylist was whispering to another worker while looking at me and it did not look positive at all; it was almost as if she was aware that my hair was not going to turn out like it was supposed to. When the color processed and was dried, my hair was very much black. You could only see the red tint if you held a flashlight up to my hair and my stylist kept insisting that my hair was in fact red. I paid about $170 for something I didn't want, tip included. The tipping here is wild. I didn't like how my hair turned out but I was ordered a mandatory tip with the lowest amount being 20%. That's absurd. I decided to leave and deal with it because it was still a pretty color given that I've been black before. The next day I called and said that even though it was a beautiful color, I wanted my hair to be red and not black. I 100% understood that my hair would not look exactly like the picture I showed, but my hair was not red at all unless you held a light up to it. I was put on the phone with a manager who said that she could offer me a complimentary 4 foils to give a little more red and I had declined and said that I wanted my whole head to be red. I said that about 4 times over the phone; I wanted my whole head to be red. The manager said that my stylist knew the integrity of my hair and that she would be willing to fix it. I asked for an estimate and that she said it would be AT MOST $190. I had already spent $170 and it was going to be another $190??? Fine, whatever. I go in to my appointment 2 weeks later to get it fixed and my stylist is very clearly agitated. She told me that they were charging me $190 for PARTIAL HIGHLIGHTS? I had stated multiple times that I want my WHOLE HEAD to be red, not a small amount of highlights. I asked her on the spot what the pricing would be to make my whole head red like I wanted in the first place and she told me it would START AT $400?! $400 to fix the issue that they did in the first place. I told her that was not in my budget and that we would not be getting that done. She proceeded to tell me that I was booked in her chair for the next couple hours and that if I left without a service, I would be charged 50% (of the $400) for "'no call no showing." I was going to have to pay $200 just to leave this place. She told me she thought I would, and I quote, "be bald if we put bleach on the hair today." She said that she didn't feel comfortable putting bleach on my hair and kept rubbing my hair in between her fingers (like the money sign people sometimes do) and kept making faces as if my hair was disgusting. She also told me that they were a "professional salon" and that they don't do fashion colors and how there would only be 1 other person "willing" to do my hair but it would be an up charge because they just don't do fashion colors. I then told her fine and to do the complimentary 4 foils, and she MADE ME SIGN A WAIVER ABOUT THE INTEGRITY OF MY HAIR AND HOW IT WAS MY FAULT IF WE PROCEEDED AND THERE WAS MAJOR DAMAGE. Keep in mind I was very nice and compliant and was not being difficult. While she was doing my hair she was so incredibly rough with my hair. She didn't even fully blow dry my hair either. The red popped a lot better on top but it still wasn't what I wanted and they were all being so rude to me. I left and cried immediately as I left this salon. They are so unprofessional. This was my first time getting anything professionally done to my hair and they were all so incredibly rude and made me feel like I didn't belong there from how snobby everyone was. Do not come to this establishment if you're not filthy rich and want to be anything other than bleach blonde. There needs to be big changes at this salon.

If you want an amazing pedicure or manicure this is the absolute best place to go. If you are looking for a great haircut they can be hit or miss. I have seen several different stylists here and the cuts have been good, but usually not great. My last 2 cuts with 2 different stylists were just okay. This last time I told her what I was looking for and showed her some pictures. She told me she didn't recommend that I go as short as needed to remove all the old color and I told her that would be okay if she went a little longer. The new style and cut I was looking for was a layer look with some wispy feathering on the sides. What I got was a shorter version of the style I already had with some very piecey layering that was cut in after she dried my hair. I know they stress a lot of new training at this salon and I think it is great. But when the stylists only know how to or want to use a new technique they loose their creative ability in individualizing a cut to the client. I have gotten better cuts at Fantastic Sams or Hair Cuttery. Guess I will be looking for a new salon.