Belleza Salon in O'Fallon, MO

My first appointment, I went for a super simple haircut. Explained to my stylist that I want to cut it short and add some layers. We also discussed at my next appointment how I wanted to add some highlights to my hair and dye my eyebrows darker. Got my haircut and scheduled my next appointment for another haircut, highlights, and getting my brows dyed for 8 WEEKS OUT.  
When I went home to check out my haircut (like everyone does) I ended up having to cutting my hair because there were several pieces longer than the rest of my hair.
Fast forward 8 weeks later my appointment is at 6 pm for highlights, eyebrows, and haircut. The salon calls at 4:35 and asks if I can come at 5 pm so they can have enough time to get all the services I want done. I said there's no possible way for me to find childcare within 30 minutes and such short notice. So I kept my 6 pm appointment. I arrive for my appointment and they took off my eyebrow service because there's not enough time.
My stylist gets started on my highlights. Throughout the whole appointment there were constant whispers behind my back how they don't have enough time for me. Cool whatever. Throughout the entire process of my highlights my stylist keeps telling me how it's getting pretty light and I won't need toner. Comes time to wash my hair and my stylist all the sudden decides I need toner. Ok I guess? I get done with the toner and my stylist says "Actually you don't need a haircut your hair is pretty healthy" Ok? I was more so looking for layers and a trim so my hair can grow some more. I think that was just their excuse of not having enough time for me. By this point I just wanted to leave and be done. My stylist dried my hair and asked what I thought. It looked EXACTLY THE F'ING SAME! But I'm just in that mood where I'm just done. Go to check out it and was $116 for full highlights, $22 for "per gram" color (their site says you pay a per gram color fee based on length of hair and thickness of hair. I'm not sure the going rate but my hair is short and thin?) and then $30 for toner (which the entire time my stylist said she didn't even think I needed). Everyone I've talked too (who regularly gets color in their own hair) have said they NEVER pay for toner and it's included with their service.
I think it's such bullshit that I had this appointment and all the services I wanted scheduled for 8 weeks, and day of they don't have time for 2/3 services I wanted. Then for them to act like I was the inconvenience for not showing up earlier with just a thirty minute notice. Walked out paying all that money for my hair to look the EXACT same. F that.

Great services, color and cuts but a bit pricey at $225 for partial highlight and cut.

I had an appointment set up. I was called 2 hrs 45 min before my appointment to see if I could move my appointment time up 30 min. I explained that I did not get off work until that time I was just down the street, the lady said the shop closes at 6 I would need to be there at 5. My appointment time was for 530. If the shop closes at 6 then why did they give me an appointment at that time. Very dissatisfied.

I had such a terrible experience. I asked for additional blonde highlights and to cover any grey hairs at the roots from my last appointment. I have naturally darker hair. Instead, I received super dark roots, a halo of orange highlights around my face and bangs that were this bright yellow terrible color with no definition. I noticed this issue before she even began blow drying my hair and was informed, "it's just in a transition phase". It was still terrible after the blow out. She said she would work on it at my next keratin treatment. I am a nice person so I still gave her a 20% tip thinking she would fix it at the next appointment. I then promptly walked out to the parking lot and cried. Then drove down the road to a friend's house where she applied toner - which was not offered to me at the salon. 30 more bucks later and a trip to Sally Beauty and it was better but still not right. As my next appointment came around, the stylist needed a different time so I just went ahead and rescheduled altogether to accommodate her for 2 weeks later than originally expected. So two more weeks of orange halo and puke blonde bangs. I then responded after hours via text the night before my appointment finally arrived that I may have a transportation issue the next day and may not make it. However, we were able to get our vehicle fixed pronto and i left a voicemail stating I could still come. They only read my text at 0730 and never listened to any of their other voicemails for their customer mailbox before rearranging other people into my time slot. What location doesn't listen to voicemails first thing in the AM before rearranging appointments? In addition, I left all this info after hours so it is not like they already called people the day before and I was too late to let them know I could come. So....I am out a cost of a total of over $300 between cost for the original appointment, the tip, and then buying toner to fix my own hair, plus toner shampoo. And STILL have tragic hair. But don't worry! They can still reschedule me weeks later.

Devastatingly yours,

Lindsay B

I found Belleza salon on the knot. I reached out to them directly through the knot and didn't get a reply. I wasn't too concerned with this as it's happened with other vendors before. I went directly onto Belleza's website and filled out their form twice for hair and makeup services. After a couple of weeks passes by, I emailed them directly on their email address. 4 or 5 days pass and I don't hear anything. I call them on a Sunday and I knew they were closed, but left them a voicemail. Monday evening comes and I didn't get a call back. I call them on Monday evening and the bridal person is in a meeting, but I was told she will be back in 30 minutes or so and I left my name and number with the receptionist. Around 2 hours later, I still haven't received a call back. So I figured the message didn't get passed to her and decided to call again. I told the bridal person that I've been trying to get ahold of them for a few weeks and I have filled out the forms multiple times and even emailed them. She apologized and said my date was available and would book me even though she didn't ask for a deposit. I thought it was odd that she would block my date just like that. She told me she would send me an email and it's been two days now and I haven't heard anything back. The only reason I stuck around for this long was because the location was really close to our hotel. Other places say they have great reviews, but I'm having a hard time believing them. The lack of structure and communication is disappointing and I will take my business elsewhere.