Beechmont Bombshells in Louisville, KY

I made an appointment for cut and color and then found my schedule would not permit me making this appointment time and date.  I emailed to cancel my appointment (48 hours prior) and the salon owner attempted to send me a bill for services through email.  The bill stated that I owed her the money for services.  This is hilarious and a sure fire way to lose a customer.  I spend approximately 1200$/year in salon services for my hair.  I work all over the country and have short notice windows.  I have recently made Louisville my home base but will NEVER bring my business to this salon after she tried to demand I pay for services not rendered.  48 hours should be sufficient notice to a salon that the appointment will need to be rescheduled.  Extremely underhanded customer relations tactics.

well I was looking for a salon close to me, a friend was treating me to a new hairdo which I haven't had in 40 yrs lol. When this Salon popped up on my page it looked like a cute small salon what I was looking for. i couldn't decide what color to add to my hair and she surprised me with this color n cut that I absolutely Love!!! Thank You for fitting me in your schedule, your the Best!!!

This review is based solely on the customer service from this establishment.  I would give 0 stars for the lack of professionalism.  I was so ecstatic to get my haircut, as it had been a while and my hair had gotten out of control.  I showed up early and the place had a sign that read "wait outside when you arrive".  I did not see on the sign that a mask was required for entry and when the door opened, a woman opened the door with a thermometer in hand and said "you got your mask?"  I was not even greeted with a hello.  I said "Oh, are masks required here?" And she responded with a quick yes.   I said, "ok, let me go get mine out of my car".  I already felt like a scolded schoolgirl at this point in my haircut venture and considered just leaving and saying good riddance.  However, my hair is in desperate need of a trim and I decided to give the lady another shot since I could have missed the communication about needing to have a mask.  When I returned with my mask on, it fell down under my nose as I was standing there waiting to be let in.  She then said, "it needs to fully cover your nose".  At this point, it really didn't seem like I was going to get any better customer service, and said "I think I will go somewhere else".  She then said, "ok, bye".  It honestly left me feeling like she did not even want to try to ask for things she requires in a respectful way to a paying customer and left me feeling disgruntled enough to write this review.

The woman cutting my hair totally botched a simple cut, and spent more time playing on her phone than actually cutting my hair. They act like they don't want the business, so I'll take my business elsewhere next time.

I've been looking for a new salon to get a haircut since my previous stylist and I always have opposite work days. I decided to look through Yelp and found this salon. I went to their website and booked through their google business page on Sunday for Tuesday. Today as I'm getting ready to head out since I live about 40 minutes from the location I luckily check my email and my appointment has been rescheduled for tomorrow same time. I didn't get a phone call to ask if this was okay or if I was even available. I canceled the appointment for tomorrow and went back to the website to make sure it wasn't an error on my part. This just made me not want to give them a try at all.