BB Nails & Spa in Smyrna, DE

Clean nail salon and my manicure looks good.  Everyone seemed nice, but the employees conversed in a different language the entire time which I felt was unprofessional. Another technician was on a personal phone call while doing another customer's nails and the customer seemed uncomfortable.

Understaffed.  Nearly impossible to get an appointment.  Already all booked for May.  Too bad.  They do good work.

I just want to say BB NAILS in Smyrna is highly unprofessional and I will never be going back , my nail tech I was seeing messaged me about getting surgery and I have not seen her in 5 weeks so I was going somewhere else , not knowing my schedule appointments still existed and I never recieved a txt reminder for my appt with that being said I had to cancel my appointment the day of which I felt really bad doing , then to receive a txt from the owner saying I need to pay a $20 fee for " no call no show " but yet I notified them I was not going to my appointment, so I txted my nail tech saying I was giving her $20 if she wanted it but not giving it to the business and I received a nasty txt which later she told my mom at her appointment that it wasn't her who txted back it was the owner. Then also get told from my friend the owner was talking shit on me and messaging her about me not paying the $20 and then they added a " last minute cancellation fee " since I clearly txted I couldn't make it to my appt. my mom cancelled her appts due to unprofessionalism and called her 11x today Bc she had an " appt " and recieved a nasty txt about it I'll post them down below

Very rude, and unprofessional!
I made an appointment for my nails over 2 months in advance. I also have screenshots of the Facebook messenger conversation to prove I asked for a specific day and time.
Got a call today from a rude woman asking why I was running late. I was confused and asked what she was talking about, my appointment is for a few days from now. First she accused me of being wrong, so I pulled up the messenger convo and sure enough I was correct.
Then her story switched to well then you should have called me yesterday when you recieved the message reminder and how she is booked a month out. Its MY fault for not noticing the error in the reminder and that she can't help me now. So I ask if she's booked out a month in advance, how is one extra day notice going to help the situation... she muttered about figuring something out if she knew.
She just started saying IF this was their fault sorry but nothing can be done. No IF about it, it is 100% their fault and it's incredibly rude to just tell me to pound sand. She didn't even try to figure out another day or time to help me out just told me tough luck. I have a special event to attend and no time to find a new appointment. I had heard such good things about this place, but I can't say I ever plan on returning after this.

I wish I had found this place when it opened because it is the best place in Smyrna/Clayton! My nail tech's name was Scott and he did a great job. He put me onto liquid gel and I prefer it 100x more than acrylic. They are a little pricey but I didn't feel cheated lol, Scott did a great job!
Compared to other salons, the service was fast, staff was friendly, the pedicure was worth it, and I now have a new favorite place to get my nails done!