BB Hair Salon & Supply LLC in North Billerica, MA

I used to go there years ago and decided to return for a color. I called ahead and made an appointment for 10am on Thursday. I arrived at 9:55am just in case I needed a few minutes to talk to the person doing my hair. I was greeted and asked what I was getting done. Sandra asked me to sit down and wait. I waited 45 mins and finally decided to asked if I am next or should I come back? Sandra told me I was next and 5 minutes later she started my hair. I paid $120 plus $20 for tips for a professional hair color and she didn't style my hair. Once I got home, I noticed some parts were not completely color but did not pay much attention to it. Once the color settled less than a week. The patches became more noticeable. I decided to called on Wednesday and Sandra got offended because I wanted to go and have her fix it. She said I waited a whole week and that my hair was color completely when I left. She didn't offer an apology nor wanted to fix it. So, I just decided to say thank you and ended the call. They would never again get my business.

I'm new to the area and was fortunate that a friend of a friend recommended this place. It was difficult to find a hair salon that specializes in maintaining African American Hair in this part of town. Sandra took my call, which was late in the day, for an appointment that same day and she was happy to have me. The only reason I'm giving them 4 stars is because I've only been there once. But I'm sure this review will change to 5 stars because the service was great and my hair turned out beautifully. It's been two weeks and my hair is still straight and moisturized from the treatment she gave me. She definitely got a new client!

I just moved to the area. Finding a salon that can do a healthy relaxer treatment on my hair, which is fragile and has several different textures, is a challenge. I took a chance at BB and Sandra exceeded my expectations! She was careful with my hair, talked through the process with me, and used high-quality shampoos and conditioners. I'm so relieved to have found Sandra! Highly recommend if you need a relaxer.

I went to this place twice can the owner Diana that sells the hair Not feel she is responsible if the hair is not human hair and you pay for that. Diana changes all the the time, first the hair was top quality 11A human remy brazilian and it should last for a while at least six months to a year. Then I go to my house a week later the hair is a mess it looks like a dog or a cat was shedding all over. I try to talk to the owner Diana that I wanted my money back she refused Again she said it's not her fault if they hair is bad my question is why is she selling hair that she can't guarantee? That is fraud. I paid $500 in for the hair I pay $300 that it was not even good for one week and he gave me terrible rash. It was so sad that a business owner become so greedy and rather not accept the lost and make the customer suffer unnecessarily specially me.I don't recommend anyone unless you buy your own. She caused almost a seizure, My MS got so bad plus a rash from the dog hair she put on my head. Honestly is very sad. Showing pictures of the rash even on my scalp from her hair.

Went for highlights..the lady was awesome she did it very nicely and did curls too..i was looking different ..I love the color and my friends too .they said the curls were beautiful it suits me and I should often do it .. thanks once again