B&R Salon in Lawrenceville, GA

Absolutely unprofessional customer service. The representative hung up without listening.

I've been going to my hairdresser for a year now My last experience here I was approached by who I believe is the owner with her business card to offer "cheaper products and services" than her employees It was very uncomfortable and unprofessional for someone, especially the business owner, to interfere with their employees customers and offer "cheaper" services. I let my hairdresser know about the situation and she apologized on behave of the owner and was told I wasn't the only customer of hers and other hairdressers there approached like this. unprofessional and disrespectful

I found a stylist through Instagram, loved her work and was interested in a cut. I booked it for 10am. When the day comes I arrive to the salon 10 minutes early, I was texted by the stylist that they are running "a few minutes late", I got nervous because I had a few meetings that day at noon and needed time after the service to get to my location but I thought that a few minutes shouldn't be an issue. I got there at 9:51 and the stylist arrived at 10:19, I waited for 28 minutes. Or almost 20 minutes more than I should have with at 10:00 am appointment. The stylist was friendly, everything went well, I came with my hair straightened for my cut since I usually wear it that way. The stylist blow dries my hair for some reason before the cut, which was an additional charge (I wasn't aware of that, nor did I ask for a blow dry). The cut looked nice I was happy with it and I paid and regardless tipped nicely. Mind you I got maybe less than an inch in total cut off. The next day I realize I could've gotten more cut, so I message the stylist on IG if it would count as a new cut or if they had a different rate considering only a day has passed, and I was told it's a new cut. I go onto the stylist's booking site and it says for the service I got and paid for, a shampoo is included! I didn't receive a shampoo! Nor was I told. I message the stylist on IG asking about it and I was told that if I wanted a shampoo I should have asked. Since when is it the customer's job to mention that when the service is listed with something included?! I asked questions over IG and the stylist responded with a huge message ending with "Like I said I'm not going back and forth. Have a great day and I hope you find someone to cut you hair." While I was just trying to clarify. I ultimately feel a little ripped off, and I believe that salon owners should train their stylists with better communication and customer service.

This is the best place in and around Lawrenceville to get your hair styled and stay looking sharp. I've been a client of Sirena's for almost a year now. She is very talented, knows how to make you look your best, and she has an awesome personality to match.

Beautiful open space. Friendly people. The hairstylist here know their craft. From Hairstyling to Barbering to Spa services this place rocks! Of course I'm bias because I do work there. If you've been here before or are a client of mine don't hesitate to give your review! Beauty & Rejuvenation Spa!