Azana Salon and Spa in Brookfield, WI

I really liked the stylist, but please don't make the same mistake I made. I went in thinking that a cut and highlight would be about $150 as stated on their website. I ended up paying an extra $100 (not including the tip) !!! This was because "STARTING AT" was in front of it and I guess the stylists can price however they would like, but there is no way to know ahead of time what that is. It isn't listed anywhere (so please ask!). They also used an extra product (to bring down my highlights color, and that was something I didn't even ask for) on my hair and didn't know there was an extra charge for that until the end, too. So overall it was a good experience but not a fun outcome when it came to the surprising price.

I think I speak for everyone when I say, please bring the robes/sandals back! It really does take away from the spa experience. The relaxation room after a massage loses its appeal when you have to go put your street clothes back on and get ready, first. Also, it was my first time here and I was surprised/disappointed that there was no staff to welcome me, check me in, or show me around. Then, when my service was 10 minutes late, I was worried I went to the wrong place, but there were no staff in sight for me to ask! Other than that, Brittany did give a very good massage!

Sadly this place has gone down hill. I really love my manicurist and will miss her but aside from the actual service I receive, I feel I get a better overall experience from a strip mall... no more personalization; you can't even do a personal check-in anymore, yet must use that stupid iPad at the front is a that is a Petri dish of germs. Sad how, what was once THE BEST dayspa in the area, has now become a disappointing destination.

I was disappointed with my last massage. Robes are no longer provided to massage clients, which both takes away from the experience and eats up your massage time by having to change in the room. Lisa provided a good massage but when I asked her to add more pressure, I barely got any more. I don't feel like I got what I paid for as there was little massaging; Lisa's technique includes pushing with forearm / hand resting on an area with little movement. The check-out process was also awkward. Lisa walked me out of the massage room holding a mobile credit card reader. Does Azana expect me to have payment with me, on my body, at that time? It felt like I was being rushed out. Previously they had the check-out process downstairs, near the entrance which made it feel like you could take a little bit of time to relax after your treatment - either take a shower or sit in the relaxation room.

I went in for a haircut and hot stone pedicure. Very pleased with haircut, Cora was awesome, love my hair. Disappointed in my hot stone pedicure though, which is what I was really looking forward to. The main issue was the seating it's a half moon bench, not really very comfortable at all so that made it hard to relax and hard for the technician to do her job it's a weird set up it looks beautiful but not practical or comfortable at all. Not a fan. If your going for a plain pedicure it might be fine but not worth any upgrade services.