ASHES & STEEL STUDIO in Asheville, NC

Please don't go here! I hate leaving a review like this but I have to help other people know that, while it's a beautiful salon with great service, they WILL NOT listen to what you want. I've never had such a horrible haircut in my entire life. It's been 2-3 weeks since I had my hair cut by Chloe (and then "fixed" by Alejandro) and I still can't get over how absolutely awful my hair looks and how much I hate it. I feel so uncomfortable in my skin. It's so bad I can't stop thinking about it constantly. I asked Chloe for curtain bangs and long layers (I even showed her multiple photos of what I wanted) and she cut my hair straight across the back and weird chunky bangs that hit my right in the corners of my eyes. They looked horrible and were so uneven I had to ask her to cut them to even them out multiple times. She'd trim a bit but it wasn't ever great or even. When I went to pay I asked the front desk if there was anything they could do to help me because my hair looked so bad and was nothing like I had asked. The woman told me Alejandro, one of the co-owners, could help me, which was so kind of him. He finished foiling a woman's hair and came and tried to fix my hair after I explained what I wanted to him as well (also showing him the photos. Pics of Matilda Djerf's curtain bangs mostly) and then Chloe came to watch and learn. He literally gave me a mix between bangs, a shag, and a mullet. When he was done I was so sick to my stomach that I said it looked great and ran to the bathroom to keep myself from crying. I was just frozen and completely embarrassed of how bad my hair looked. I just don't know how you can see curtain bangs and give someone a shag mullet thing. Plus he took a razor to my hair and sliced down from my roots to my ends giving me weird piecey bangs that I have no clue how to hide. It's absolutely awful and I will never ever go there again. Ever. Please don't waste your time or money here. They are sweet sweet people but this hair cut has completely traumatized me and made me feel more insecure than I've ever felt in my life.

This is not the place to go if you don't want to be called rude, spoiled and don't want to be utterly disrespected. The way this place talks to customers is so rude I'm speechless. Do better!

This is what my hair looked like after booking and paying for a 250$ all over blond highlight at Ashes and Steele. The process took 3.5 hrs and my hair is all dried out and frizzy now and has way less blond highlights and dimension than when I walked into their salon. I had beautiful long curly hair with lots of highlights before they ruined my hair.

Tried to book an appointment 50 minutes out
They Wanted a credit card on file .
I am not comfortable with my info in their system for security. Because of that they would not give me an appointment (only 50 min out) . I just moved to the area so someone else will be getting my business every 8 weeks .

There's a lot I could say about my negative experience at this salon, but I'll let the photos of my twice ruined hair speak for themselves.