Artisan Salon- CA in San Mateo, CA

During my couple visits at Artisan Salon, I noticed how people came in just to say hi to Karen and the other staff or when a client came in, she would introduce them to her entire team. She made sure you knew her team and she obviously is a valued member of this community. I had a consult for a cut and color, which occurred a couple days after. Everything was pretty uneventful and went smoothly that entire time. It wasn't exactly like the pictures but when is it ever? So i was happy with how my hair turned out. Cut to a few days later, after a couple washes, my hair color wasn't panning out exactly as I had thought. So I called the salon and they worked me in that same day. Once I got there, I sat in the chair and Karen, my stylist Honey and a couple other stylists surrounded me and we discussed what I wanted it different. It was collaborative and never felt like it was my fault for not knowing what I want. They all asked me more questions and showed me more pictures to make sure it turned out right this time around... And it did! So I appreciate all the patience and work the Artisan Team did. I see why her clients stick with her and why the neighbors come in just to say hello. I too will be returning for my follow ups there.

I have nothing but 5 stars for Artisan. Their focus is on pleasing the customer ensuring they get the color and cut desired. They are open to the latest trends and work to understand whats important to me. I get lots of compliments on my hair and have referred several friends. The shop is very welcoming.

I wanted a bleach and blue color on the ends of my hair, and since this was the first time I'd been to this salon they booked a consult. The first appointment was cancelled because the stylist had a family emergency. That's fine, life happens. So I rebooked and went in and I showed her what I wanted and the stylist was nice but then said she'd call me back with a price and to make the appointment. Later that day she called back to tell me she didn't feel comfortable doing the job and she was more comfortable with highlights. I really appreciate her being honest that she wasn't comfortable doing it, but it was a complete waste of time, and I was told by other stylists that dye/color is way easier than highlights? Don't show people with colored hair on your site gallery if the stylists can't do it, and don't book me with a stylist that can't do a color job when that was what I asked for at booking.

After years of searching, I have finally found the ideal stylist for my curly hair. Karen did an incredible job cutting and coloring my hair, taking into consideration my facial features and eye color. She was attentive and receptive to my preferences, which was a pleasant change. The salon's prices were reasonable, and Karen even checked in with me a few days later to ensure that I was pleased with my hair. Feline did a great job of assisting in the coloring process and did a great job of massaging my scalp and shampooing. The rest of the staff were warm and welcoming. I will be returning to Karen's salon in the future.

AMAZING!!! Please read! Booked my hair appointment with my usual lady(that's at a different salon), and to say the least she didn't do what i wanted. I had prom in two weeks and was crying my eyes out. My mom decided to call artisan and my mom was speaking with Karen(the owner) and Karen told us to come in right away. She gave me a hydrating hair mask , and then she also recommended me a hair mask to do everytime I wash my hair, I definitely bought it. It was redkin and works so well. We then talked and could see if she could fit me in, knowing it would be a long process to get me looking normal and in such short notice. We came in and she made it possible for me to take my hood off and not be embarrassed. She did a color correction with another worker named Felene. I could tell they genuinely wanted me to feel confident and look better. Besides that , the whole staff at Artisan is so nice and supportive. After the appointment of my hair , I also booked to get my prom makeup and hair styled by Karen as well. I LOVED it!!! She made me look amazing. I will definitely be coming back. My mom forever lives by saying they are my hair angels.