Ann's Nails in Charlottesville, VA

I went in with acrylic nails and got a regular manicure. They didn't properly take off the acrylic. So when I took the paint off I saw it was still there. They said they'd charge for additionally taking it off. I asked them why they didn't do it when I got my manicure and they said BECAUSE I DIDNT SAY SO. And when I asked them to fix it they wouldn't. They told me I could come back in and hour and pay for it and I said I'll wait here and they I couldn't do that. So I left. This isn't the first time they've messed up on my nails. The very first time I went to them my acrylic nails HURT so badly. I had to get them taken off at another salon because it was pulling on my actual nails and tearing the cuticles. DO NOT go here. When someone came in to complain when I got my nails done the last time I should've took that as a lesson. Would give 0 stars if I could.

The staff was very nice but they are very overpriced. Especially for what I got. I got a gel pedicure, standard pedicure. Nothing fancy or add ins. It was $50. It was very quick, in and out. I can appreciate someone being mindful of time but it felt rushed and not relaxing.

The French manicure was fine after it took 3 attempts to finally get the guy to understand what I wanted. I don't know his name or anyone's name because no one introduced themselves to me or welcome me even though I had an appointment. Poor customer service skills, as in borderline hostile. Didn't bother to say thank you. All surfaces were covered in nail dust and/or grime. This was my first (and last) time there but I did notice that the 'regulars' were treated as old friends so maybe if you don't mind sticking it out in a dirty hostile environment for several visits, you'll get the star treatment.

Clean - friendly - answered all my questions! Regulars spoke highly of Ann's and I went on a recommendation. The staff have been there for a number of years and we're too notch. Enjoyed it so much that I booked another appointment prior to leaving. Definitely recommend.

Location is convenient. Customers who made it known to the whole establishment that they were "regulars" were loud, obnoxious and entitled. "Regulars" jumping ahead of customers who had appointments (I know this because I heard two females ask if they could have their nails fixed "real quick" even though they didn't have appointments). Those of us who had appointments were left waiting to be helped (many complained while waiting). "Regulars had children running around, playing behind the front desk, sitting in chairs that could be used for paying customers and some family members (who were NOT getting manicures or pedicures hovered, making the salon very crowded. It was so loud, workers yelling from the back room to the "regulars" and other staff towards the front (complete chaos). If you want a relaxing manicure or pedicure find another location (or avoid the "regulars" on Saturday, , this is not a peaceful nail salon.