A Prima Salon in Gig Harbor, WA

DO NOT go to Prima Salon the turned my beautiful blond hair PINK!!!!!!! DO NOT USE CHRISTINE OR IYAUNNA I went to see Iyaunna to touch up my balayage that grew out. This was my 2nd balayage ever and I have very healthy naturally dark blonde hair. As Iyaunna was washing out my hair color she said "oh no, your hair is pink". I said "how pink?" "STARBURST PINK". For 45 minutes Iyauna continued to add/scrub green toner to try to offset my STARBURST PINK hair. She got to a point that she said if she adds more green my hair will stay green. At this point, my shirt was soaked, neck itchy and hair completely ratted from her attempting to scrub out the pink color. She called the owner Christine for backup. Her and Christine both tried to wet brush my now ratted hair. It took them another 20 minutes to get all the knots out. After they blew dried my hair and it was still light pink. Due to their mistake after mistake I was at the salon for over 5 hours. The send me home with PINK hair saying nothing they can do, deal with it, eventually it will get better. Christine made claims that the reason my hair was PINK was "something inside of my body and not anything the stylist did". I told her the only thing that I take is vitamins and nothing else. She took no accountability for herself or her stylist. I left with fried pink hair. Today I tried to wash more pink out. My once extremely healthy hair is now a knotty destroyed mess. I called 4 experienced (15+ years) stylists and told them my story to try to get to the bottom of why did this happen, how to prevent, what to make it look right. All of the experienced stylist said it was Iyaunna's mistake with toner or color, not "something in my body" as Christine claimed. I called Christine back to give feedback from the other stylists so she knew it wasn't my body. I also wanted to ask how to remedy the fried hair she left me with. She said there is nothing she can do, she already "didn't charge me" for my PINK HAIR, claimed I was attacking her and then hung up. My scalp still hurts from the combination of Christine and Iyanuna pulling on tangled rats nest they created and the absurd amount of chemicals added to attempt to reverse a terrible color mistake. Christine is completely unprofessional, rude and Iyanna made a terrible mistake as humans we all do. I will pay the price for years to come. Do NOT go here. There was no apology, no acknowledgment of mistake (only blame on clients body) and NO SOLUTION (besides to not charge me $300 for my fried PINK HAIR!). Take my experience and select a different Salon no matter how far you have to drive.

This salon refused to give me an in person consult regarding which hair color would go best with my skin tone. I sent pictures and discussed over the phone with both Christine and Jenna. They told me they'd get back to me, then they both texted telling me I should go to a different Salon. Actually to be specific they told me to go to Rebeltude. (What a compliment to Rebeltude if other salons in the area are sending potential high paying clients there!) That says a lot! The colors I was considering were not out of the ordinary, I just wanted a change and also wanted to be sure my choice would be the best color for me and look as natural as possible. Clearly they are not confident with their skills. I was shocked they told me to go somewhere else, it was rude, discriminatory and just plain hurtful. Disgusted and disappointed.

If I could give A Prima Salon 1,000 stars, I would! Christine went out of her way to give me the most amazing haircut and made me feel so beautiful! This was my first time coming to this salon and I never want to go anywhere else. I was truly blown away by how clean and beautiful the salon is. Thank you so much for a fantastic experience!

I am just blown away from the person that walked in vs. the person I transformed into when I walked out. I could go on and on about fabulous this place is.... but I don't want to spoil the surprise!!! Kimberly .... the orange hair whisperer ( for all you gals who think you can do hair on your own) Or if you need a Kung Fu Queen to fix your hair from the last fight you had with scissors. She is your gal. She proves why you should ALWAYS have a pro do the work. All the artist's that work there are true goddesses who can do magic. The other gals in the salon were walking out models as well.

The stylist let me know the appointment I booked online wasn't really available to me but "somehow I got it." It made me feel unwelcome when I was already nervous about going to a new place. She must have run out of time after an hour because I left with one side of my hair longer than the other. She never checked it. I also brought in a picture that was very realistic and doable and she made it seem as though it wasn't and I ended up with nothing close to the picture. Won't be back. Don't even feel comfortable going back to get it fixed. Paid way too much for a bad haircut here.