5 Salon & Spa in Fort Lee, NJ

John C from Westchester; so it is my wife's birthday and I treated her a hair salon, 5 salon & spa is a place she's always gone, so I called and I was assisted by a very professional lady Named Victoria, she was beyond nice to me over the phone and explained all, My wife just called and was so very happy with the job they did and how nice all the employees treated her, so a message to Ona you have a wonderful staff and Victoria is a star Thank you thank you my wife is so happy On her birthday God bless, ciao

This is going to be a long review--buckle up! (I am not the type to feel the R card, but this place had my spidey tingle of "R-ism" all over it.) This is the first time in my life that I felt it at a hair salon, and irony; it is in Fort Lee, where I have lived for years, as this is a multicultural neighborhood. I was looking forward to my visit to a local hair Salon. I have been going to the salons in Manhattan forever, but I decided to stay local and support the local business. I came across the FB page of a colorist who works at this Salon. Her work looks amazing and clean, so I made an appointment. The morning of the appointment, I called and asked if I could have a wash and go after the color consultation as I am still recovering from my surgery and have not been able to wash my hair on my own. The receptionist confirmed they were able to make the accommodation. I have been bleaching and coloring since I was 12, and now I am 43 years old. I am very well aware it is not easy for Asian hair to go blonde, Note: 3/4 of my hair is already blonde. The colorist seems very knowledgeable (There has been no fee discussion yet.) At the end of the consultation as she was walking me out. I informed her I had a wash-and-go appointment. She seemed confused and said they were very busy (1/2 the salon had empty chairs, only 3 active clients) and I had a spidey sense she wanted to rush me off. I told her I was sure it was a misunderstanding and could easily be cleared with the receptionist. I went downstairs to the receptionist to ensure she had reserved my wash-and-go appointment, and she confirmed again. So, she suggested that I make an appointment for the color process first before returning upstair for my hair wash appointment. I was informed the total all-in to color corrected is $1,050 (yes, you read it right - 7 hours/$150 per hour), and with a 20% Tip - I am looking at a $1,300 total all-in. I am very happy for the stylist; she can charge her client this amount for her creativity and skill set. Unfortunately, I would need to sleep on it. Normally I pay $500-$600 (excluding tips) in manhattan for a 6 hours hair correction. The receptionist understood that I would need time to think about it. She and I walked up to the stairs for my wash and go. When we reached the 3rd floor, the receptionist told the lady I had an appointment to wash my hair. Very quickly, the lady whose job was to wash the client's hair and assist the stylist pulled the receptionist's arm and whispered to the receptionist on and on. it was getting awkward, as I didn't need to BEG someone to wash my hair. I don't know what they are talking about nor want to be eavesdropped on, but her body language and facial expressions suggest she doesn't want to take me as a client. They simply wanted me to leave; I told the receptionist, "It's okay, I don't need it anymore." I walked down the stairs and thanked her for her help. Conclusion: Receptionist: lovely people, very informative and curious, and professional. Colorist: She's no doubt very good at her job, but a part of me wonders if the price she quoted me is so that I would say no and she won't have to take me as a client. I pray that this is not the case. Hair Wash Lady: Your role and responsibility is to assist the stylist with washing clients' hair and providing other services. It's RUDE and UNPROFESSIONAL to complain in front of a client that you're unable and unwilling to honor my appointment. The professional way of handling it is to quote me a waiting time, and then it is up to me to decide whether I want to wait. But complaining in front of a prospective client says a lot about your attitude and professionalism. Owner: Your establishment has been in FL for many years, and I am sure your business is doing well. But as a new customer who's been living in FL for years, this is the FIRST time I question if the treatment I received from your establishment is due to my race. This was the FIRST TIME I felt I was not welcome and should take my business elsewhere. I am shocked; FL is a mixed-culture neighborhood, and I wasn't expecting to experience such uneasiness from a neighborhood hair salon.

Today i tried the steam treatment and it was DIVINE! It started with a peppermint hair scrub that was cooling and reinvigorated my scalp. Followed by a clarifying hair treatment to remove the build up of hair products over the past few weeks. The steam was wafting through my hair throughout the entire process leaving my hair soft, hydrated, and luscious. The treatment ended with a hydrating treatment and scalp massage. Best believe I will be doing this once a month, my curls are POPPIN right now!

I went in today to see Ona for a curly cut and highlights. I enjoyed my time at the salon. Her assistants were very attentive and the salon vibe was great, the music and ambiance were perfect. Ona really took the time to understand what I wanted: she truly cares for hair and doesn't just do whatever just because. Everything is with a purpose. I've had a few curly cuts before but by far this has been the best experience. I can't wait to go back in a few months!

I brought my daughter here about 3 times due to the reviews. The first time was for a haircut. I was instructed to brush her hair prior to so they won't have to charge extra. I did brush her hair and she was given a dry cut. We were not impressed with the cut. I've seen better results with a wet cut. Stylist person was really nice. The second time was for a blow out. Again stylist was great, but was not happy with the blow out. I wish the stylist would have flat ironed her hair after the blow out. Her hair was still puffy and frizzy. We paid $75 for this blow out. The last time we went was for a 'wash and go'. The end result was really crunchy stiff curls. Not happy at all. We were looking for soft natural curls. We got super hard crunchy curls...it also looked weird...because they looked glossy. I ended up washing her hair as soon we arrived home and just applied leave in and mousse. Unfortunately, we will not be going back...ever. Staff are all nice.