#1 Hair & Nails in Aubrey, TX

Absolutely do not waste your money or time. I came in hoping to have a relaxing experience. Instead I feel more like cattle being herded. I wanted a pedi and fill in of my nails. I prefer to not have my manicure and pedicure done at the chair made for pedicures but at the station created for manicures and finger nail services. I asked that the water for my pedicure be warmer as I was told to place my feet in lukewarm. The tech came over, never checked the water temperature just turned on the water then placed away. The water temperature was colder. Meanwhile a different technician was working on my fingernails. With my body all twisted she tells me "Honey work with me." Really I'm in a pedicure chair not getting a pedicure and a nail technician was me all twisted in the chair when I could've just gotten my nails done first, then I pedicure last. I told the technician I didn't want to get both services at the same time but she ignored me and kept working. Then she places my wrist on top of a bottle to keep working. See pictures of open mail stations while I'm being contorted and uncomfortable in the pedicure chair. I take pictures and start making notes for my review when the nail tech starts looking at my phone instead of doing her job. I stop the service and tell them I no longer want to proceed. Why was the technician looking at my phone and stopping the service she was supposed to be providing. It turned into a whole issue when they tried to charge me $40 dollars for a full service when not even half the service was completed. I've loaded photos of what they tried to charge me $40 for completing. I called the police to find out what my financial responsibility was and was told I should pay $40 and speak to an attorney if I'm not satisfied with the service or price. After I agreed to pay the $40 and contact an attorney later, the in store manager, Cynthia, rung me up for only $30 after we agreed I'd pay the $40 and speak to an attorney later. Again ignoring what I wanted and doing what she wanted to do. I also advised her that the nail technician violated my privacy my stating at my phone and reading the notes I was writing instead of during her job. This was a complete and total failure and I'm so pissed I wasted my time on this janky and entitled nail spa. There are too many businesses that offer the same service but focus on customer service and your overall experience. This place is nothing more than a sweat shop. Avoid at all costs.

Please do yourself a favor and find someplace else!! I came here because it was 3mins from my house. The worst pedicure I've ever had. Look at the pics. I should've driven to my normal place. This is so upsetting. On top of that the service was terrible. Not one person was friendly.

Got my nails & pedi done here by both Cindy & Cynthia and they were absolutely beautiful! Both ladies were really attentive, did what i wanted . Friendly services from both ladies . Will return!

First time in to salon. I asked for a pedicure and dipped nails. Of course there is a language barrier but I did my best to understand the pointing. My pedicure was fine. I sat there for the longest time after my pedicure waiting for my nails to be done. I finally asked someone who was doing my nails. I was told someone who was helping someone at the time would do it. The woman who helped me was very rough and rude. My husband had just died and he had lots of health problems so my cuticles needed to be cleaned up. I asked her to do that and she laughed at me and how bad my hands looked. Her techniques were very tough and she made my cuticles bleed. After she was done I asked if anyone could wax my brows. I was flying out of town for my husbands funeral and needed that done. The same woman who did my nails did my brows. She took so much off my nice full brows that she tore skin on my eyelids and gave me pencil brows. I almost cried. They were terrible and I'll never go back.

The location is convenient to my home so I came in for a gel pedi. Price was decent ($57 total) and I tipped Sophie $15 because she did a good job. I had a small point from polish that was overlooked so I had to file that at home. Not a big deal but it did full my polish a bit. No choice as it was sharp and I don't have time to redo a mail at the end of service. Pros: easy to book, lots of colors to pick from for gel, price point wasn't horrible. Cons: staff was a bit standoffish from the start. My girl was great but took a bit to warm up. Not a big deal. What was is their chair. It was not bad but not the most comfortable either. Massage didn't really do much as it's high up and adjustment really didn't do much. The water was cool/warm not hot at all. Not something I liked. I prefer hot or very warm water. It's also freezing out so having my leggings slightly wet at the bottoms was a let down. The pedi took an hour. Plus take off was 10-15min. Sophie did a great job taking off polish though. Some just scrape it off and damage the nail but she took a lot of care on it and I was very happy with the end result. Not sure if I would book with anyone but her. The most of the staff and owners seemed rushed and rude imho. I can see that's a trend by some of the reviews here so hopefully the owner takes note because I for sure am use to a much higher quality of service overall than what may typically be provided here. That could change but they would need to step their game up and that starts with customers actually being happy and appreciated the moment they walk in. For now based on my one experience with the person I saw I will stick to a 4 star review. Will update if I return. P.S. I am not a fan of the piped in rap music which is inappropriate for young kids to hear when they clearly service people with kids as there was one in a chair. Maybe stick to music that is calm and enjoyable for all.