Zazen Salon Spa in Bellingham, WA

I got a lash lift from Marcella. She was wonderful, quite friendly, professional and did an amazing job with my lashes. It was my first time with a lift and I will definitely be booking for a fil.

I recently brought my daughters in for a last minute spa day as a graduation gift for both of them. I was super grateful and impressed that Zazen was able to work us in and make our day feel special. I decided to book a cut/color to get ready for my daughters upcoming wedding. I was scheduled with Sydney today. I came in with multiple reference photos of what I was wanting for both color and cut...there was even a video of how to get the cut I was after. I had a considerable amount of length to come off. This is not the first time I have gone from long to short. The red color I was going for was a mix of highs and lows with an all over color just a bit darker than my natural red shade. I wanted my gray grow out to blend in. The color I received I can only describe as red wine....it looks burgundy/cherry. Nothing like a natural red shade. Zero lows were put in like I had requested. There is a line around my face that looks like a month of grow out that was never colored. The haircut is nothing like I had asked for. It's way to short, unevenly cut and the wtong shape. I even had to ask to have my neck cleaned up...its THAT short! There is no way I can style this like I wanted for the upcoming wedding. The more I run my fingers through it at home, the more mistakes I find. It truly is a disaster....think little kid cutting their own hair type of disaster. I was honestly speechless with what I received. I just wanted OUT of the salon. I paid the $280 that I was charged along with the expected 20% tip. Yes, I gave a tip because I hate to feel like I was the wrong one and I know that the stylists depend on this as income. She was nice, just terrible at my cut. Sydney disappeared as soon as I was out of her chair. I was in tears by the time I was in my car and yeuely saw my color in real light. Today is Wednesday...I have no idea how I am going to have this fixed before I leave on Friday. I have no problem paying for a quality haircut/color that makes me feel good, this disaster just has me in tears. I will not return.

After having a poor first experience here, the owner reached out for some problem solving and resolution. I have even gone back for a second treatment, which was far more pleasant than the first and felt truly like a spa day. The massage from Victoria was probably the best I've ever had, and this time I was offered the sauna as well, to really round out my spa experience.

I had been to Zazen before for a somewhat disappointing experience, and decided since I had a gift card to give it another go. I came in and the receptionist was short and not very friendly with me, and escorted me to a dark changing room which she had to go and turn on all the lights in and warm up for me, not a great welcome. I then went into my 90 minute massage and the therapist sat and talked the entire 90 minutes of my treatment. I'm not even joking, the entire time. Usually when you go in and don't engage in conversation they understand, but not this guy! I got to spend my time learning about his whole life story, how my posture sucks, and so many more details I did not need. This ruined my entire experience, and to top it off, the massage with mediocre at best. Will be going to Still Life from now on.

This place will not give me a refund for my hair. I paid 90.00 to have my hair dyed and the color never stayed in my hair.... awful customer service... who would want to spend that and nothing even changed....