Zano Salon & Spa in Lisle, IL

Chelsea continues to produce exceptional work when it comes to all areas of her expertise: color, cut, nails, etc. She listens to my vision and elevates it. Her upbeat energetic confidence is warm and comforting. Every time I am pleased with her creative work and solid results. Every time I recommend her to my loved ones. She is literally the best.

I have never been to this location. I booked a full highlight online, not specific to any certain stylist. The woman I had was nice and also experienced, because she told me she had been there for quite some time. I got a root touch up and foils placed strategically around my head to lighten it up. No toner, just shampooed and conditioned without even a scalp massage. This appt totaled an hour and a half. Walked out with wet hair and paid a whopping $240 not including tip. Will not be back. If I am paying that price I expect to walk out looking like a damn Disney princess.

Absolute DISASTER! WORST haircut of my entire life! I came in for a trim for my 6 inch gamin cut which tapered from the crown to approximately half way down my ears. I was clear to Maurice to TRIM only, trim one inch at the longest, bulkiest part and only minor feathering elsewhere to give it movement. When MAURICE was finished, my very feminine, 6 inch full cut was now one inch short, choppy, hard and severe with scalp literally shown through in places: I am mortified to go out in public with the "trim" Zanu Salon gave me. MAURICE began by taking too much off one side, I cautioned him again that it was a trim ONLY, and to just even both sides, and he assured me he would only feather and he began on the back. I do not watch stylists when they cut, cannot see the back of my head, and my glasses were off. He then "trimmed" SIX INCHES to ONE INCH overall all across the occipital bone area, and cut OVER THREE INCHES on the top crown. Adding insult to injury, he HEAVILY textured my fine hair, the worst thing a stylist can do to fine hair. The sides went from half way down the ear to ABOVE the earline and choppy (please refer to pictures attached) This was NOT A TRIM, this was a HEAVY CUT, and it is POORLY DONE. And this "stylist" is NOT considered Zanu's entry level - I shudder to think what there Entry Level is like if this man is cosidered Experienced by Zanu. Absolute disaster.

Agreed with a previous reviewer that Kelly is a great colorist. Now that she's gone from Zano, it's been tough to find someone as talented to replace. There was a free color service offer (to cover Kelly's clients) from Zano that I assumed to be a loyalist gesture in customer service + retention was true. However that offer wasn't real. Perhaps it was real for those who are not ethnic. Perhaps Zano = xenophobic. Horrible I know, but the proof speaks for itself. Zano =xenophobia at the ugly core

This place is so inconsistent. I called in advance to ask pricing for balayage only and they told me $120, so I scheduled my appointment. When I got there my stylist was kind and asked me if I wanted to add the olaplex treatment for $20 extra and I agreed. Overall, it didn't turn out what I asked for but she said with washes and the sun it'll change to what I wanted. Not sure about anyone else, but I don't go to a salon to rely on the sun to change my hair to what I asked for. To make it worse, I went to check out and the girl at the front wants to charge me $200. Talk about bait and switch. That's definitelyyyyy not the price that I was told at any stage of the process and she said the manager wasn't around so there was nothing she could do. She took my information and said the manager would call me tomorrow. I never got a call, I reached out a couple days later and again they told me the manager would call me. Tried again recently and it just kept ringing. This place is super dodgy, horrible horrible customer service, better off going somewhere nicer for this price point.