Xscape Salon in Rockford, MI

First timer. Asked for a certain cut and got a unbelievably horrible disaster. Sent pics to the owner and got the run around "no refund policy". Told them I did not trust them "correcting it". FINALLY, they caved....I assume because it was so, so bad. See photo.

I've been here about 3 times over the past 2 years and have worked with several of the ladies here for trim and styling! Very professional service and welcoming environment. It was my first time having a balayage touch up done here last month with Avery. I didn't have much of a vision for what I wanted, just knew I wanted brown red tones. Avery was super sweet and attentive to my questions and my preferences. It's always a nervous process meeting a new hair stylist but we clicked really well and she was very reassuring and diligent with her work! I had a very positive experience with her and loved the redness of the balayage at the end. Everyone in the salon hyped me up and it felt like a very supportive environment for the workers and clients! Avery also walked me through how to maintain my hair color, and I have been able to keep my hair red 1 month later with the recommended red shampoo! Overall a great experience and professional work here. I feel very at ease with the high quality services they offer. Definitely would come back

Exceptional service, staff are friendly. I love being able to schedule appointments online. Kate was so sweet!

I have been coming to Xscape for a few years now, and I have had only good experiences! I have seen three ladies at the salon, but have been with Kate F for majority of that time. Not only is the salon adorable, clean, and welcoming - but they have the BEST product selection. Aveda, R&Co., Orbe, and more. They aren't product pushy at ALL. On top of the hair products, they have a lovely assortment of hair accessories, jewelry, candles, lip products, etc on display every time I come in.. and honestly, it's always on trend, awesome quality, and you need it. I love their online booking tool - super easy to use! As for the talent of their stylists - I have never left unhappy with my hair, far from it. I always leave loving what was done and feeling like a million bucks. Each girl I have seen for a service has done an outstanding job and I have loved my hair! I get asked often where I get my hair done, I love sharing where and who does my hair. Highly recommend Xscape Salon - and their sister location Studio Monroe, too!

Went back a few times and service seemed to get worse and worse. The last straw was my stylist complaining about her mother-in-law throughout my entire cut. There is a lack of professionalism that can use definite improvement.