Wags Professional Grooming Salon in Marcellus, NY

Wags is a full service grooming salon for all breeds of dogs and cats. Started by the Mallore family after a life changing closure of an old business, they once boarded their dog who did not had a great experience. They decided they could do better, so they started Wags. Their salon is designed for a completely stress-free grooming experience. Along with gentle handling, they say your your furry companion will be pampered with the finest pet care products. My wife and I have had dogs for close to 10 years, but always had breeds that didn't require grooming. We recently inherited a little shih tzu a little over a year ago who needs regular grooming, and living out in Marietta, the wife and I looked for a place somewhat close to home to get him groomed. Wags is 10 minutes away and had good reviews, so we took him. He has been there several times since and they always do a good job. He goes in looking homeless and disheveled and comes out looking like he turned his life around. The groomers are always friendly and are usually able to fit us in somewhere within a week of us calling. Wags is a complete pet center as well, offering boarding and doggy daycare in addition to grooming and a self serve pet wash as well. Each dog gets its own room but is not left alone all day, and Mallore's sons -- who now run the business -- take each dog outside to go to the bathroom and take a walk rather than simply letting them outdoors on their own. We usually only use their grooming service, but have also left him for a couple hours of daycare before a grooming to get him nice and tired out. The prices are fair and he is always done by the end of the day. The only reason I'm not giving them 5 stars is because, I believe only the second time we left him to get groomed, we dropped him off about 9 in the morning. They said they'd call us when he was done, and around 5 pm, which is when they close, we still hadn't heard from them. I was out running errands anyway, so I stopped in, figuring he had to have been done or close to it. When I walked in, one of the groomers was working on a dog, while the other was sitting on the floor playing with another dog. I asked about my dog, and was told he hadn't been started yet. The groomer sitting on the floor goes "well, I can start him now if you wanna wait for him." Well, yeah, he's been here for 8 hours already, you're technically closed at this point, and you're sitting on the floor instead of working on my dog. Put a somewhat bad taste in my mouth at the time seeing as he'd already been there a full day, and who knows how much time had been wasted that he could've been worked on and home earlier. So I waited there another half hour for him to be done. Other than that experience, they have always been good, and we will continue to bring him here as long as we live near.

Courtney and everyone at Wags Grooming are amazing. They made our Newfie Bear's first grooming experience in upstate NY his best ever, and we are thrilled that we found the best. After 8 years, Bear has never looked so good, and this team is a bunch of caring, happy, fun professionals. We saw right away that they love what they do, and that certainly showed in their work as well. We are thrilled! https://www.facebook.com/WagsGroomingSalon/