Volume One Salon in Pensacola, FL

Wow! I was very impressed by my whole experience and my haircut with Ally. I was able to book online and then when I messed up the time I called and they were able to move it 2 hours later for me. They validate parking in the back- but you need the red Premium Parking app to do so! Ally was terrific and gave me the BEST SCALP MASSAGE I've ever had during my wash. And the price wasn't outrageous, I got a wash and layered trim for $45. I was expecting it to be way more for the upscale vibes in the room. Everyone I talked to was very friendly and the bathrooms were super clean. They do take your credit card info when you book an appointment- but that is fair because you are making a COMMITMENT. I will be back to this lovely salon!

If you wish to see a stylist regularly dont choose this business. I have been going here for several years and I have had 3 different artists due to the artist no longer working there. When you reschedule you get pushed out 1-3 weeks past your original appointments for a few months until they can fit you back in comfortably. Its very inconvenient and for the prices its unacceptable. Your stylist will frequently be double booked so dont expect the 1:1 treatment at every appointment. Two stars because they do have specialty training to meet the needs of most for single appointments.

I had planned to have a consultation with one of the hairstylists, for a blonding service, but the person who answered the phone was extremely condescending and rude, so I chose not to do so. If the people who are supposed to greet you, are rude, it speaks VOLUMES. I gave two stars because I've seen the work of the stylist that I was interested in consulting with, but the condescending attitude of the scheduler, was what turned me away.

Let me start saying with the pricing is absolutely astronomical, and they definitely throw in services that were not discussed to jack up the price. With that being said, my last service was the absolute worst.. I made it clear at my appointment that I was there for a MINIMAL maintenance blonding and ONLY wanted my bangs touched up. The stylist did SO MUCH MORE than discussed and charged me $250. I thought I was clear on what I was requesting but obviously racking up a bill was much more important than listening to the client. On top of the ridiculous bill, the service was NOT what I asked for. My hair looked like it hadn't been touched, my bangs were NOT any different than when I walked in, the only thing different was my wallet. I was so disappointed I will never return, VolumeOne has finally burned this bridge.

CURLY HAIR PEOPLE BEWARE!!! stay far far away from this establishment! Trust i am saving you from emotional damages as well as a waste of your time and money!! The person i went to claimed to be a curly hair expert but was far from it atleast thats what her work showed. I was looking for a curly hair expert and i was told upon making my consultation followed by my appointment that the salon caters to my hair type as it is very important to me. I went in for a coloring service for blonde highlights (which i had done before at a different establishment and it looked amazing) and i have never been more dissatisfied from a service in my life. Black women have hard enough time already trying to find a stylist that can do their hair and i am now traumatized. I made my consultation first. i talked to the stylist, told her i had magenta highlights in my hair currently which she could see but it was pretty faded out. I told her i wanted to go back to blonde highlights. I asked if it was possible and she said yes. I explain to her during my consultation that I didn't want her to cut my hair during this appointment because i am scarred from getting my hair cut in the past by someone who didn't know what they were doing. without hesitation she assured me it would be no problem and she could get me to where i want to be. So I schedule the appointment and i was mortified. i walked out of the salon with orange brassy tones, yellow, blonde, and pink hair. I reached out to her to express my dissatisfaction and she assured me she could fix it but this time free of charge. I came in the second time and it turned out WORSE than before as i walked out of the salon IN TEARS with blue and blonde hair. I honestly didn't know it could get worse. At this point i was devastated my hair was dead. She had no idea how to style my type of hair and it shows as the pictures i have provided are directly after each appointment. I reached out to management to explain my situation and not only did it take them forever to get back to me but shocker they were no help at all and clearly dont care about their customers. All they said was that she did her best. Yeah... she did her best for the hair type she's best suited for... which clearly isn't mine. They wanted me to come back for yet ANOTHER CORRECTION SERVICE. Now why would i do that? There are no refunds so if you are dissatisfied RUN far far away. Dont let them talk you into a free "correction service" they will just mess up your hair even more. This is the first and the last time i will ever go to this salon. Word of advice, if you want your hair done right go to salon san carlos! They fixed what volume 1 screwed up. And to volume 1... Y'all messed up so own it and take accountability and do better.