VIP Nails in Owensboro, KY

If I could leave ZERO stars on this nail salon I would. I have been coming here since I was in middle school (about 10 years) and over the years the quality of their work has progressively gotten worse. The employees are also incredibly disrespectful. It's unfortunate to see that not one employee I have had an interaction with takes pride in their work though their "art" is displayed on my hands. Kim done my nails on December 24th - the day before Christmas. When I left, the gel polish was NOT dry. She is persistently rushing through her work and refuses to acknowledge when her work is below standards. I called on the 26th to ensure they were open and that there was not a lengthy wait. They told me to come on in after I explained what had happened with my nails. When I showed up Kim told me I would be waiting a long time because I didn't get there fast enough even though I was there within 30 minutes. This is the second time that I have made an exception for the poor service I have received from this salon.  The time before this I had come to get my nails done and the male employee doing my nails could not stay off his phone long enough to even paint ONE of my nails. I became frustrated and it was apparent as I had been at their salon for 3 hours. He said "he has other stuff going on and if I want to go somewhere else then I should. Mind you my nails weren't even 1/4 of the way done. Again...ZERO pride in what they do and do not care about customer satisfaction.

The customer service needs improvement. The last two visits to this store have left me feeling uneasy. I enter, write my name and asked while writing "what do you want" I respond hello pedicure followed by we are very busy you can go to another location.  So I try again today the time is 3:20 and the name before me arrived at 3:15. I am told I have too many people ahead of you not today.
Okay then put up the closed sign. I could understand if I presented minutes to closing. This was not the case. The owner is rude and quite frankly I will never return.
As the only Black Person in the store both times I wonder if it's purely busy.

Appreciate getting my nails done when they're busy. Didn't appreciate my sore fingers from the drill because of the rush.

Isn't it a mandatory that nail salons have to sanitize their instruments used in pedicures? This is the second nail salon I have gone to this month where they "reuse" clippers, nail files, cuticle cutters, etc. It's not a very clean salon, the owner isn't a very pleasant person; especially to new employees, and the atmosphere is nonexistent. $40 is way too much to charge for the experience, or lack thereof.

I visited VIP nails last week, and the experience was great, very professional and personable. This was my second visit within the last two months, and my nails looked great after both visits. I will definitely be back.