VIP Nail Lounge in Denton, TX

Tiffany is fast and efficient. There usually is little to no wait time. They are kind and attentive.

DO NOT GO HERE! Terrible customer service from the manager. I wanted to find somewhere that was not as busy as my normal place since it was always hard to get in without an appointment. I found VIP Nails, the first few visits were great for pedicures but today I decided to splurge and get my nails dipped. I asked for almond and mind you, I have fat middle fingers and I was worried the nails would be too skinny, I even voiced my concern to the girl as she was cutting the tips. When she finished, the nails were NOT smooth, they were bumpy and you could see it under the finishing polish and when you turned my mail to look at it from the side. My middle finger nails were pointing upwards and you could see my natural nail on the sides. They were thick near the cuticles and not even smoothed to blend into my natural nail. I don't like complaining, it's extremely rare but I was not happy with my nails. Especially being a single mom with not a lot of funds to splurge on myself. I had the manager called over and let him know I was NOT happy and he pointed out that it "matches my natural mail shape" which it did not, and he asked me what I wanted him to do about it. I told him I wanted it fixed and pointed to the lady next to me saying I want them to look like that. He said everyone's nails are different, I told him I understand that, that I've been getting my nails done since I was a teenager (I'm 34 yrs old) he didn't want to hear it and started talking down to me in front of the entire salon. I started to get upset for his unprofessional approach. He asked me again what I wanted him to do and at this point I told him to just take them off, I'll go to my regular place. He gave me a bowl to soak them off but never checked back in with me. My fingers were covered acetone and polish, he didn't offer to clean them off or anything. Thankfully my salon was able to squeeze me in and they look AMAZING! Exactly what I asked for. I'm never going back to VIP Nails. (Pictures are after they clipped the tips off before I soaked them off)

Love VIP nail salon. Traci and Tiffany are amazing!! All the staff are very nice and helpful.

When I came in I was asked to wait but someone actually started helping me immediately. She drilled the topcoat off my nails and got one hand in a plastic bag with a small amount of acetone and left. I waited a while and all the polish was off that hand so I took it out. She came back and didn't drill the other hand and put my hand back in the same plastic bag. I saw her walk over and work on another person's nails. I realized she used the same drill on us both without cleaning it. Also, the acetone was saturated with the polish and glitter so it just redeposited the polish back on my hands. I had glitter under my nails. I got up to wash my hands. She walked away past me when I was washing and I said I needed more acetone to get everything off my hands and nails. When I sat back down she wanted to use her drill with the paper tip on my skin. I told her I did not want her drilling my skin. She insisted and I said I was leaving. I got up and walked out. A man followed me to my car and demanded I pay $12 for service and I said I didn't get any service. He followed me to my car and threatened to call the police. So I went back in and paid to avoid him calling the police. I am concerned about the cleanliness and the safety of this salon. I wish I could give them a zero rating. They don't deserve one star.

I went in wanting Christmas themed nails plus French colored toes. The gentleman who did the toes was great. The lady who did my nails, not so much. Wanted to do color dip powder French manicure with one solid painted nail on each hand, with nail length. I brought in premade gel plaid patterns to make it easy for the one solid colored nail. Technician told me no because it was not the exact size. Reminded her that they normally cut to the size. I asked if she would be able to hand paint a plaid pattern, she responded yes. See attached pictures for her design. I had to request multiple times for her to remove colored dip from the clear portion of the nail. She did not glue extensions all the way down so they are visible on the nail. She did not file the dip even so you can see the lumps and bumps all over them. Would not recommend.