Ulta Beauty in New Hartford, NY

I had an amazing experience here while out of town on a vacation. The staff were friendly and inviting. One in particular associate stood out to me. Her name was Danielle. She helped me with picking a perfume and was extremely sweet and knowledgeable! Thank you so much ladies for all the help.

I had trouble with my birthday gift here and a wonderful worker who's name I am pretty sure was Lydia and was the head cashier helped me out. She was so understanding and helpful to get the coupon needed for it and really took all the time needed for me to receive what I wanted. She was amazing and deserves a raise!!!!

If I could give no stars I would! I have never been treated so poorly in a retail establishment as I was by Ashley Ohara, manager of the New Hartford, NY Ulta. She was extremely rude to me. I went in to that location yesterday with my young children to buy a few things. I purchased them, went to my car, and realized that I had forgotten to use my 20% off coupon. I went back into the store and nicely asked if it was possible to apply it to my order. The employee was unsure and asked the manager Ashley who was standing there on her phone, if I could. With the most disgusting look on her face, Ashley proceeded to say extremely rudely that I needed to get the items if I wanted a discount and that they were closing in ten minutes, acting like my request was the biggest inconvenience. The four other employees were standing with shocked looks on their faces because she was so rude to me, so I went back to my car to grab the items with my two young children even though she clearly could have applied the 20% off to my receipt without making me carry my children back to the car. After I returned to the store, a very sweet employee helped me and applied the 20 percent off to my order. This employee and the three other employees apologized on behalf of their manager Ashley and said they had never seen anyone be treated like that in the store. I asked to speak to the manager Ashley and she came to the front. I asked her why she thought it was okay to treat me like that, and she said she had no idea what I was talking about in the rudest tone. I will never go to that Ulta again. I'm shocked that Ulta would allow a manager like her to be there and treat consumers so poorly.

They advertise curbside pickup but don't actually do it. I checked in online and was parked in the curbside pickup spot and waited 20 minutes. No one came out so I finally went in. There was no one shopping in the store, so it's not like they were just really busy.

Absolutely terrible customer service, the employees are so full of themselves. They ignore you and carry on a conversation instead of attending to you. They are rather snobby and acts as if it's an inconvenience that you asked them a question or need service, and THAT'S IF, you can actually hunt someone down since they are so elusive. They definitely don't put customer service first, even though that's the whole premise of their job. Ulta itself is nice and carries a wide range of product but why would I shop there when the atmosphere is absolute trash. Bottom line, This location sucks.