Ulta Beauty in Lafayette, IN

I used to go here consistently and always had a good experience until today. My mom went into this location and was aggressively trailed her entire visit. The employee wasn't even pretending to work and was standing inappropriately close to her the entire time. Based on the other reviews, it is clear their employees are not properly trained or just rude in general. I will be driving the hour to the nearest ulta and not be returning here.

I bought waterproof mascara by mistake (blech) and they let me return it for a full refund without a receipt, even though it was opened! They just looked up my phone number to verify the purchase and it was easy peasey! Great customer service and they are always fully staffed. Employees are friendly and professional. Great shopping (and returning) experience.

This review is really for my girlfriend.   I haven't seen her this mad in a long time.  Why?  Glad you asked.

She is/was a customer at Ulta.  Seemed like a nice store, with decent staff, nice products and good coupons in their catalog she received in the mail.  But that all needs to be there every time for it to be a great store.  

This week, she received the catalog which had a 20% coupon in it.  So, as an avid customer, off to the store we went.  And it begins.   Looking for a particular product, can't seem to find it.  No one around to help.  Finally settle on something and proceed to the checkout.  One cashier.  Yes, I'm aware of the employment problem.  We waited for about 15 minutes while one customer, yes one customer is waited on.  Some return issues I guess.  Here comes the acting Manager to the rescue.  She takes over the transaction for the customer in front of us to no avail.  So, the manager tells the cashier to help us on the next register.  Ok now we are cooking.

Nope,  the cashier can't get logged into the register.  Attempt after attempt as we stand there.   It seemed like another 5 minutes until another worker appears out of nowhere.  Now the cashier asked the coworker to help her log in and the coworker explains that she has the cap-locks on.   Ok, well now shes logged in.  She rings up the product and was handed the coupon.  She types on the register a few more times and winds up with a puzzled look on her face.  Her comment was that this coupon is NOT valid.  HMMM.  She said the register wouldn't accept it.  Didn't ask the manager who was standing right next to her.  The Manager didn't offer to help after my girlfriend spoke up about the coupon.  

No help, no real explanation and no 20% off.  This wouldn't be that bad, but its not the only time it has happened.  So, no more ULTA fo her.  She made the comment that it seems that this store has completely gone down hill and she can get her items elsewhere.  If you have experienced anything like this or know of someone, you might want to add your comments.

I decided to get my eyebrows waxed and tinted, it turned out absolutely amazing. I had the sweetest girl named Alexis and she nailed everything I asked. I hadn't gotten my brows done in almost 2 years so they were very unruly and she gave them a beautiful shape and tinted them perfectly looking so natural. Would highly recommend

Andrea is awesome! I called the night before Christmas Eve because I was researching a skincare kit by Mario Badescu and Andrea answered the phone. Not only was she courteous, but she went above and beyond to help me over the phone with any questions I had. She was very sweet and completely genuine. I was amazed at how nice and helpful she was. She went to the back of the store to find the kit I was looking for and even spoke to me about a different option. She spent time making sure that I understood the product and her knowledge about the product was just on point. She held the product for me until the following day when I picked it up in store. I was hoping to speak with her and thank her in person, but she hadn't arrived to her shift yet. Thank you so much, Andrea. You are an asset to Ulta and they are very blessed to have you. Please recognize this woman for her excellent customer service and friendly approach to her customers, especially the night before Christmas Eve! I will definitely be returning to purchase my product there. Again, I can't thank you enough!!!