Ulta Beauty in Fargo, ND

Don't ever shop at Ulta Fargo. They are horrible staff and horrible managers. They treat Canadians horribly, the women who work there are catty, rude and dumb. Do not believe what it says on their front door about inclusion. Manager would not discipline the 2 that were so unprofessional and rude and ignorant. They made horrible rude comments to all the other staff just for being questioned on products. I have tried to contact most of the women that I know that go to Fargo to shop, asking them not to support this store.
Ulta's head office couldn't have cared less.

Clean, well merchandised with great customer service.
Found what we wanted and spotted other products we use and can't find in other stores

I used the Ulta in Houston regularly with zero issues, and even this store twice with no issues. Until today. Emily is a nightmare. Making a simple appointment becomes an exercise in me having to go through each day rather than her looking at the calendar and telling me what's available.  And if you don't remember the stylists name from last visit you have to scroll through your texts until you find out what day you'd been there. Apparently your name is in the computer but no other information is- last appointment, stylist, etc.  when the 'manager" Shelley called to "make things right" she actually made things worse.  Rather than a simple apology and a "that's definitely not what we want clients to experience " I heard a lot of excuses and blaming the computer.  She recommended that I call corporate HR.  Good grief. She can't be super competent if she thinks it's HR's job to make a hair appointment and apologize for screwing up such a basic task, lol.

I spent a half an hour in the store and was going to buy $160 worth of products. I walked out with none of it. The chip on my card doesn't work and their machines don't have a swipe method at all and they had no other way for me to pay. Waste of time.

Please don't patronize this Ulta. When I stepped up to the doors with my vested service dog (photos attached to see her professionalism and what a fab lady my girl is), I was told "no dogs allowed". After explaining to the door greeter, that she was a service dog, she got on her walkie talkie to her supervisor saying "She claims it's a service dog".

She then told me "I need your card" which is illegal to ask for here in the US, and frankly is meaningless. (Some training organizations give you a plastic card saying that you trained at their facility, some don't. It's a catch 22) The only thing businesses can ask per the ADA Act or 1990 is 1. Is this a service dog and 2. What service do they provide? I told the door greeter this information and they said "Well, the board of cosmetology said that we need your card."

Somehow, in her mind, the board of cosmetology outweighed the Federal Government and the ADA. Not how that works, pals. Anyway. I asked them if I could speak to her manager and step inside the small waiting area because it was very hot that day and I wasn't feeling great (I have a heart condition that is made worse by heat) and she told me no.

I waited outside for the manager and she told me the same information. I had to provide a "card", which is illegal to ask for in the United States. She told me that The Board of Cosmetology told her all of this and because there was a salon was there that's why there couldn't be a dog. This baffled me. It was like because I have to have a service dog, she figured I hadn't had a haircut in 4 years, hadn't bought makeup, gotten a massage or gotten my brows waxed.

She still wouldn't let me into the small waiting room to speak to her in the AC, until I showed her a tiny plastic card that was given to me from our training organization. I only showed her this because the heat was getting to me, so when I worried I was about to pass out; I pulled out a card from my training organization just so I could sit down and she said "Oh! You can come in and shop now!" I told her I had no intention of shopping, but that I wanted to explain ADA law to her. She said "I can go get you the cosmetology law" and shockingly, she couldn't find it. She returned and said "I gave my copy to the last person." (Making it very clear she had discriminated like this to other individuals with disabilities. She came back with a printout of the definition of a service animal. I was very confused. Clearly I know what a service dog is. I have one right in front of me.

I encouraged the GM, and the door manager to learn from this experience. I left them with a copy of the ADA law and they were extremely unreceptive.

Since then, I have spoken to the regional manager, the district manager and someone at corporate. They refused to provide me with any steps of re education for their staff. They said they could only give me assurance they were doing it and that they would not speak to me further and I could only contact their attorney. All I wanted was a quick slide of what re-education steps they were taking. Nothing.

If you have a disability, or respect those who do, head over to Sephora. We had an amazing experience there.