Ulta Beauty in Alexandria, LA

Mrs. Sheana was so nice and helped me buy my first makeup products! Mom and I were so thankful! She was quick and knew just what we needed!

I went to this ulta today thinking it would be like the one I go to in Las Vegas because of the location but because of the friendliness, but was I wrong, no one to greet you as you walk in, no employees on the floor, and the cashier PRINCESS did not even smile, no eye contact, I usually use several coupons at one time in Vegas I was told I can only use ONE coupon over all not very good experience at all, this is a high end store get better employees, friendly ones! Go to the next closet one if at all possible!

I was in town visiting family. Needed to get my hair washed and styled because the humidity was causing it to be frizzy and i didn't like the way it looked. Seeking recommendations, someone recommended Ulta Salon to me. Although very hesitant, I called, asked all the questions I needed to and booked an appointment. Morgan did a great job on my hair! We talked through her process and agreed on the products she would use for my hair texture. My hair had lots of body, no longer frizzy, and styled to my satisfaction.
Morgan was very friendly and professional. Thank you Morgan.

TERRIBLE CUSTOMER SERVICE!!!!!!
i know that it's their job to be there and some people just have bad days sometimes but the entire staff was on their phones or cutting up with each other and that's fine as long as it's not affecting the customer or their sales. i had asked for someone to help me find a foundation color to match my skin tone and they just pointed to a posted thing that showed foundation colors... anybody with the ability to read could've done that. when i asked for i help i expected someone to atleast help me find a tester or something close to my shade but i was too much of an inconvenience for them to even stand up. i also needed help with what undertones i have but by that time they were trying to make themselves look busy. needless to say i did not get a foundation or anything else that i came to get bc i refuse to pay for that type of service. it's really disappointing bc some people don't like asking for help and this is the way they get treated when they do ask?! customer service can kill a business and i rlly hope somebody sees this and changes somethings. this is NOT the first bad review about customer service, hire different workers or get your worker in check

I recently visited this location with my mother. A sales associate asked us to wear a mask - to which we complied. However, there were numerous other patrons in the store not wearing masks, and they were not challenged to put on masks by sales associates.   There was a man who checked out before me who purchased a gift card from the same employee who asked my mother and I to wear masks - and he was not asked to wear a mask. He walked into the store not wearing a mask, and completed his transaction without wearing a mask, and was not challenged. I have an issue with disparate treatment of customers by sales staff - if Sales associates ask one set of customers to be masked, all customers should be asked to wear masks. My mom felt very singled-out by this incident, and the inequity of treatment by sales staff did not seem fair at all. I'm disappointed in the management of this store - and the store was a mess. It appeared as though they were in the middle of a reset, but there was product everywhere and much of the displays and shelves were empty.  Based on this experience, I doubt I will return to this location.