U.S. Nails & Spa in Fairbanks, AK

I have been going to this salon for the past 3 years and I will never step in it again. There have been minor issues in the past but my last experience has sworn me off them forever. The technician left in the middle of my pedicure to help another customer who walked in because of an error they made in her nails at a previous appointment. Not an issue but nothing was said and I was left sitting for over 15 minutes. No apologies or explanations were attempted. When I tried to leave feedback about the experience I was told they were "too busy" for me.

I've stuck with this salon through their major downgrade in staff/building size but won't stay for their downgrade in service.

There are several other options in town. I would suggest WOW nails barely 1 minute away.

I have been here many times before and have always thought that the nail technicians did a great job for a reasonable price. Went in 2/11/2023 for a deluxe pedicure and was charged the $55 for the pedicure along with a $25 chair fee. I understand that the cost of everything is going up everywhere. Keep in mind that some of us are trying to support local businesses and some of us tip well. I saw no signs saying that there was a $25 chair fee. I paid it and I gave my usual 30% tip. You have lost me as a customer though!!

I went to get a basic pedicure and Misa convinced me to get the deluxe pedicure. I'm so glad that I did. Misa did an excellent job. She was careful, through and professional. She gave me an excellent massage and my toes looked beautiful. I would highly recommend Misa.

I did a walk in for a full set of acrylics & gel. I had my nails done by the male there, I didn't get his name. There's a substantial gap between my actual nail and the tips applied. Within the first 10 minutes I knew I would remove them when I got home unless adjustments were made. He was using too much monomer the whole time to the point the acrylic wasn't forming an apex correctly and my nails were flat. It was literally sliding off my nails and there was so much waste. I had to point out they needed to be built up more so they wouldn't break and even then they're still pretty flat. When I say using too much monomer I mean dunking the brush every couple seconds and the paper towels used to dab it off were soaked by the end. My cuticles were flooded with acrylic and it kept dripping off the side of my nail and got stuck to my skin. He used his nail to pry the acrylic from my skin (rather painful) and there's still some left connecting my skin to the sides and bottom of the nails. The nail files used were pulled from the drawer and had been used on previous customers. I had some skin filed off by those files and started bleeding, it got on the file (that went back in the drawer). A lot of filing had to be done to remove acrylic from around my cuticles and under the side of my nail. After the gel was cured, he filed the ends of my nails, removing the paint. This makes it more likely to chip and decreases the lifetime of the color. I've spent the past couple hours trying to scrape acrylic off my skin as there's a lot of residue. $60 to have to explain needing an apex point for acrylic nails plus deal with the rest of it seemed like way too much. I'm not coming back here.

very clean and nice place. i like the vibes it's calming and they are a well established business. MISA gave me beautiful nails!! exactly what i asked for