Trend Setters in Weston, WI

I had an in-person consultation about a week ago, and my appointment was this afternoon to relax my hair. I received a call 4 hours before my scheduled appointment time telling me that she had quoted me the wrong price. If I wanted to keep the appointment, they were going to charge me a different price than what she consulted and quoted me for; double! Customer service is not calling your client 4 hours before her appointment to inform her that the service that she was quoted and scheduled for almost a week ago would be more than double; and if the client still wanted to come in that she would be charged a new price!

I have gone here off and on over the last several years. I have tried different stylists, too. I think Ryan is fantastic and I would recommend him. Him only. I recently went and was given a one color treatment with a haircut. I do have longer hair, so I know it may be a pain to color. No highlights, just a color. When she put the color on, she painted half my forehead and temples and I had to wipe it off. She seemed to not notice the hair color on half of my face as well as my hair. That is such a pet peave of mine. The color looks great; the hair cut is fine. I do love the setting of the old renovated house; however, I could hear all the mundane employee conversations from their break room as it drifted up the stairs to our area. No one said anything bad, but I don't think you want to gossip about anything if the acoustics are sensitive in your building like that. Or maybe shut the door to your breakroom. Here is the problem. I went to pay and was charged $97. I tipped her 15% even though my forehead was stained brown as well as my hair. I left the salon, only to get a phone call 15 minutes later from the receptionist saying she had made a mistake on my bill. I was thinking, that's fun - it was cheaper!?!??! Oh no. They UNDERCHARGED ME. It was really $112. So can I give them my credit card number or stop by and pay more money? Are you kidding me? I thought it was a joke. I am not a customer who doesn't help out service people, and I didn't want her shorted a tip. Even though she had put dye on my face, it truly wasn't the end of the world. But the receptionist who rang me up incorrectly - you called ME to tell me to come fix YOUR problem? It's not like I just paid you $40 for a $112 service. I thought long and hard about it. My husband and I were business owners - what if the owner didn't know, how can they fix it if they don't know, etc. I figured, you know what? It isn't about the money, it's the way it was handled. I feel that was unprofessional to turn around and approach me about their mistake. I came back the next day with $20. I asked to speak to the owner. I told her I had a problem with the phone call I received. I wanted her to have the benefit of the doubt just in case her employee did something that she was unaware of. Oh no. She proceeded to tell me SHE told the receptionist to call me and tell me the error. She then wanted me to look at the receipt to see why the error was made. I am not your employee - that's YOUR problem why it was screwed up. NOT MINE. I will pay the money - but do you understand my problem is with your poor handling of service, and has NOTHING to do with the money. She then wanted me to see how not only did the receptionist mess up the bill, but she felt the stylist hadn't entered the info correctly. "I have been getting on these girls on how to fill out a slip properly." Again. This is not my problem, it is yours. If you undercharged for a service, by $15, really - you'd rather lose all of my business, and anyone I can tell, as opposed to sucking it up and realizing it was YOUR service mistake, and not mine. I think this was one of the most ludicrous business decisions I have seen. You would rather get me to give you $15 as opposed to "making it right." It isn't about the money. It's $15 for cripe's sake. But thank God you called me to tell me about how I need to fix your issue. I would NEVER go there ever again.