TRACY Nails & Spa - Dekalb in DeKalb, IL

I loved my no-chip manicure and the staff was great! Would definitely come here again.

Not only is this address incorrect, they've intentionally removed the name of this location but TRACY NAIL & SPA literally refused me service for asking the nail tech her opinion on a nail color. Visit recap below: I came back in to get a quick fill, was seated promptly and my service began with the woman drilling down the old acrylic and removing a broken nail. As her and I test TWO nude colors I asked her opinion on the color I chose and this is where things got weird. She snatched my hand back, removed the wet acrylic and said "I can't make the decision for you its your nail" I responded " oh, sorry I just wanted your professional opinion since Im a little uncertain about the color." she proceeds to speak in another language to coworkers nearby and says to me " well if you don't like your nail you wait for someone else" I told her that was fine as I was uncomfortable now. As soon as I said I was uncomfortable, Nick the manager, began to yell at me and say "you don't like your nails no one can help go to another salon." My nails were completely removed and services partially completed and they refused me service because I wanted another color. It was the most bizarre situation, so much so that I immediately exited when he made that statement no argument to be had. I called the police, I will be reaching out to the city commerce folks and BBB and whoever else because I have NEVER experienced such unprofessionalism. and to every woman who sat there and watched/heard what was happening shame on you!! Thank you Dekalb PD for taking the report seriously and confirming this location has had multiple incidents in the past. Not to mention Nick had his CUSTOMERS answer the phone when we tried to contact and get the nails tech's nail. He had them answer the phone and say it was a mexican restuarant, a auto repair shop and he told me to "stop whining and get a life" when I initially asked for her name. Not to mention coming outside and yelling while I waited for officers to arrive. I would give them a negative if I could. Black women please stay out of this location, they do not value your dollar or patronizing of their business. In the images you will see my shaven down nails and wet acrylic that dried on my pinky nail from the testing of colors. Thankfully another local salon took care of me, and stated that they too often have to "fix" the work of those from this salon.

Was in town visiting family in Sycamore and my nails needed attention. Called ahead of time and they were able to fit me in same day. The polish lasted my typical 2 weeks with gel. They clearly get a lot of repeat business and the technicians recognized several patrons even behind their masks.

Definitely a language barrier. They couldn't understand what we were trying to say or what we wanted. Neither me or my mom were happy with our full sets - big gaps between my actual nail bed and the acrylic, and her French tip ended up being half white on the entire nail. Paid an extra $5 for matte finish and it was not matte at all. They couldn't understand what we meant when we tried to get it fixed so we had to leave as is. All of their prices are listed as "$# and up" so they pretty much make up their own prices and overcharge. The place itself is not clean at all either and they reuse tools. Definitely will never go back and recommend nobody else does!

Came in on Sunday for a pedi and acrylic full set. The girl asked me what I wanted and to choose my colors. While I was getting my pedi I asked her how much it'd be for today's service and she said $60. $30 for basic pedi and $30 for full set. The girl finished my pedi and I was sent to another girl for the full set. She was coughing her lungs out and on the phone the whole entire time. She did a sloppy, quick job on the full set. She finished in less than 25 min. And when it came to pay she said $80. I asked how, it's just a full set and a basic pedi. She said $20 extra for 3 colors. Nothing fancy, no design. I told her the pedi lady knew my color choices and she told me $60. She said, "So sorry, it's $80!" Save your hard earned $$! This place doesn't deserve it!