TLC Nail Spa in Mantua Township, NJ

I have visited TLC Nail Spa many times over the last few years. The owner (Stephanie) is always friendly and willing to fit me in whenever I stop by. Today she stayed after hours just so she could wait on me herself. I'm very thankful for her kindness because I really never know when I'll have time to drop by. I've also had the pleasure of having Stephanie's sister work on me and she does a beautiful job as well. I can't speak for the polish selection in the salon like other reviewers have because I am a very simply client. I pick a pedicure from their extensive selection of formulas and usually have some waxing done, but I don't use polish. I'm a bit older so just having the pedicure is a welcome luxury for me. I've noticed there have been some updates to the salon and a lot of cleaning going on which is so nice to see. As a matter of fact, there was a gentleman from a cleaning service there cleaning this evening while I was finishing up. I've been in a number of other salons over time and I'd say TLC is comparable in cleanliness and price point to those in the surrounding area. I also love that TLC is a female owned and family run business. I hope they will continue to grow, progress and prosper in the West Deptford/Mantua area for many years to come.

I was a repeat customer at TLC and was severely disappointed on the day before my wedding. I called to make an appointment with Kim, who was going to be out the day that I needed to come in so Stephanie told me to come every other day but the day that I needed to have my nails done. I let her know that I was getting married and specifically needed to get them done the day before. In any event, after suggesting every day but the day I needed, she then asked me if I wanted to add waxing too. If I wanted that service, I would have requested it. I then show up for my appointment and a tech whom I didn't know started my pedicure (which by the way I didn't want, I just wanted a polish change but then was coerced to get a full pedicure. So, I did. On to the refill. This woman not only cut my finger she then messed up my french manicure so bad - the silver line was not matching up or even. The tips were all different sizes and she buzzed my thumbnail down to nothing. I told her repeatedly that it was not matching up and then she kept attempting to fix it, making it worse. I was so upset, I paid my $85 dollar tab and then told the owner that I was completely unhappy and just wanted the French manicure re-done. She then argued with me and told me that I should have told the tech while she was doing it (I did) and that if I wanted the color changed, they'd have to start all over again (Oh, well) and refused to take the color off. She then attempted to repair the mess that was on my nails and painted the french tip so thick that it took half of my nail up. Unacceptable. Needless to say, I sent to another nail salon and asked them to re-do the color- which they did, no questions asked - just a smile and understanding. Stephanie, you just lost a faithful customer.

As I am a black woman, the first questions she (I believe her name is Stephanie) asked when I sat to do my pedicure were: "how long did it take to do your hair?" And "how long does it last?" Not even my name. That was literally the first thing she asked. The two other women (one employee and one customer) turned to look and didn't say anything. The lady working on my nails didn't say anything else either for minutes. For context, I have twist extensions in. Then, I sat down to do my manicure. The lady told me to give her my card to pay. She was in the middle of filing my nails before adding any polish. For context, I was getting a full set. And before even finishing filling them down, she asked me to pay. After she had charged my card, she started rushing to fulfill other customers desires before my service was complete. One girl walked in and needed her acrylic nails removed and a manicure. The lady doing my nails interrupted my service to start working on her. Before she finished my manicure, the lady left to attend to this other girl, about five times, extending my stay longer than intended. I've been to salons many times, and I get my nails done often, and I've never had my nail tech leave me to go start working on somebody else. s just obviously rude and unprofessional. To both me and the girl you had soaking her nails for 45 minutes. Then when it was finally time to add polish, she put on too much I'm assuming to finish quicker. This was a mistake on her part, because it started drying unevenly and lumpy, and she had to remove the polish from all the nails and start again. Overall, I would just say to not pay until your service is complete and you're happy with it because I know what I would not have gotten any money back if I asked for it, even though she left my nails looking sloppy. The lady even said that I can come back for her to fix it but because of her mistake it doesn't look good. She even tried to say it didn't look good because I was moving my hands. My advice to this salon would be to pay more attention to the customer in front of you. Don't ask me to pay any amount of money in advance when you can't pay attention to me when I'm right in front of you Also, you are very unprofessional. You need to improve the functionality of your company. Because of how YOU operate, I wasted my time and money. And stop asking black women about their hair.

Stephanie and the staff are wonderful! They take such great care and spend quality time with each customer. Everything looks and feels perfect when you leave the salon. I recommend to everyone I come across!

I always go here to get my eyebrows done. I only get Stephanie (the owners). Not that would recommend anyone else there, I've never tried anyone else. She knows me and knows exactly what I want She's pleasant and accommodating. I would definitely recommend her shop!