The White Orchid in San Antonio, TX

I'm not one to get my nails done on a regular basis, however there are times when I do want to get them done for special occasions to feel more put together and have a boost of confidence. I'm very disappointed in my recent experience, I don't feel that my nails look good. The filing is very unsymmetrical. The base is thick and after a few days already with nail growth looks terrible with the width difference. The other issue is that I feel the nail technician very aggressively filed my skin and still after several days I'm still experiencing pain and my skin is starting to get hard and crusty. Lastly, I had a lot of built of residue under my nails from all the drilling and filing down. The nail technician did not remove. I had to keep trying to remove myself and after multiple attempts the nails technician finally assisted to help remove. I'm on vacation but I will be getting these removed immediately when returning home because they make me so self conscious. I would not recommend services here.

Very good! Good people! Was interested and too time! Love it would recommend! Come here my nails were perfect!

I'm literally speechless. I stopped by as a walk-in at 5:30pm for a new set of acrylic nails and listed everything I needed (nail length trim, sharper coffin, different shade of nude, and nail art). i wanted a completely new set of nails since i didn't like the color i had from a different nail salon i had visited. when i told them that, they insisted i just get a refill with the new color because removing the previous nails would take 30 minutes (which i was fine with but im assuming they really wanted to finish by 7pm closing time). im understanding and i agree since they said it would be blended and not noticeable. the first man did a great job at buffing and refilling the outgrown section, but he didn't trim the length as i had mentioned from the beginning and the blending of different colors was done poorly so you could definitely tell it was two shades. then a different woman takes his spot to take care of the glitter/rhinestone design i wanted. i show her the picture and immediately starts painting my nails in a rush. i make comments to adjust the design and she complies. however, when i'm drying my nails under the blue light, my nails get smudged with the paper and gets a piece stuck on them. i let her know and she says "it's fine" and simply picks off the piece of paper (obviously leaving residue and smudges) and continues to paint. so i'm thinking girl what are you doing?? i'm literally paying for this! i'm already over this lady and just want her to get it over with but i let her know the previous man didn't trim them and she ignores me. so i'm sitting there trying to convince myself the length is fine so i don't piss myself off further. once she finishes painting, i ask her to square off the tips a bit more since they were still a bit round for what i asked and she also ignores that. (i'm starting to feel like those annoying customers but i REALLY didn't want to leave another nail salon not liking my nails for the next 2-3 weeks). she also ignores that request and starts cleaning up. i'm confused still sitting there expecting someone else to add the rhinestones i had requested when she prompts me to go pay. once i ask her about the stones, another woman starts getting the tools to apply them. she's extremely jittery while reviewing the example picture and applying different sizes to figure out which would match best. i don't blame her since it's 6:30 and i get wanting to go home and relax, but at the same time i'm thinking girl it's okay you'll go home soon enough. none of the rhinestones match what i wanted so we decide not to add them. she asks if this is the length i usually get them and i say no but they didn't trim them when refilled earlier (continues to not trim either lol). afterwards, i mention i wanted the nails to be more square and she starts filing away. i'm finally happy that at least that request was fulfilled but honestly i just wanted to get out. i felt bad bc i think she was the manager had a feeling i was unsatisfied but there was no initiative to make up for it. i only stopped at this place instead of polished nail lounge across the highway because they didn't have walk-ins available anymore but i've learned my lesson to just wait and make an appointment the next day. overall i just felt extremely undervalued, dismissed, and rushed the whole experience. i hope the next customer has better luck.

I was a walk in yesterday based on reviews. Diamond was assigned to me. She was nice. However, the entire service (dip removal and new set) took over an hour and a half and my nails are very messy. The top coat did not take fully on most of my nails, the filing job is crooked and rough, and she did not clean the underside of my nails. When I got home I had to scrub the nail polish remover off of my hands several times before it was gone. I had to re-file the ends and clean them up. I paid $65 with tip. I will not be back to this salon.

Tat is very talented and takes his time to ensure he provides the best service. His nail shaping is the best I've seen. The management was very kind and accommodating to me despite not having an appointment, they quickly connected me with Tat who was able to provide the services I was requesting.