The Parlor Salon and Spa in Germantown, WI

I use to go to The Parlor, but found something closer to my home. Recently, during Covid, I found it hard to find a place that still adhered to a mask policy. They did, so I decided to try it again. All the employee's were wearing masks, hand sanitizer and spacing between chairs was good. My stylist Jade was very attentive and was careful to make sure of what I wanted to be done with my hair,as far as how I wanted it cut, to the color I wanted my hair to be retouched. My haircut and color looks nice. The only thing I could say wasn't so great, was that I sat there in the Color Bar. It was a long time and not very comfortable. I was there for 2 hour's. Maybe that's normal?? Anyway, Jade is very good and I will be back again...

Excellent experience from start to finish. Warm, welcoming and very comfortable environment.

I was new to the state at the time and have been looking for a place to cut my hair. (This happened maybe February of this year) Let me just say I will never come here again. Don't get me wrong the place and people were very nice, this is a very upscale salon. However I cried on my home because I my hair looked hideous. I was so insecure and in tears because of it for a good 2-3 weeks. I'm not someone to freak out over my hair, shoot I've had my head shaved before if that counts for anything of how laid back I am about my hair. But I went in for a trim (hair the length to high/mid back) and i came out with shoulder length hair! I didn't want to cause a scene or make the guy feel bad so I went "wow I love it" paid 50$ and left and cried for hours over it. I don't want to trash talk the place because it was nice, but this is just my personal experience here.

I went to The Parlor for a few years, and while I can say I was never completely happy with the haircuts I got, the color jobs I got always used to be good. Until this time. I went there for coloring and even brought in a picture of exactly how I wanted my hair done. Well, the stylist finished coloring my hair and sent me to the blow-dry bar to dry my hair and be on my way. (Beware - the lighting over their blow-dry bar is terrible and you can't really see your hair for how it is under that lighting.) I paid, went home, and saw that what I got was not like the picture I gave the stylist. It was much darker and very drab-looking. So, I called The Parlor back immediately after leaving to let them know I was not happy with my hair, and that it was too drab. I was very nice about it. The receptionist scheduled me for a redo appointment free of charge (at the time). Great, right? You shouldn't be charged for someone to fix your hair if they didn't give you what you asked for. My appointment was scheduled for the following week. Two days before my appointment, I got a call back from them, stating that the manager does not want to give me a free redo because the stylist "felt she gave me what I asked for". They were going to charge me anywhere from "a few foils" to the full price of a partial highlight to fix it. Oh, really? I'm standing here with the picture I referred to and comparing it against what I got, and I can see for myself that I did not get what I asked for, but I guess the stylist's opinion here is more important than what the PAYING CUSTOMER thinks of HER OWN HAIR. Let's be more concerned about what the stylist thinks here, by all means. I felt this incident was very unprofessional and exhibited poor customer service. I used to talk this place up and refer people to it. Not anymore. Will not be back.

Front desk is not good. Every time I call it's "Welcome to the Parlor, can you please hold?" And sometimes, you're on hold for 5minutes They have several people up front but this is now a 2-3 year problem. It's honestly exhausting..