The J Spa in Eugene, OR

With a warm and inviting atmosphere, this small boutique spa boasts a large selection of treatments and services for facials, massage, body treatments, and so much more. It's a relaxing experience and the staff are very friendly and knowledgeable. You definitely won't regret your visit here.

Well sadly, I'm very disappointed. I tried to support a local business.
I purchased hair extensions for a new foster placement, whose hair has years of damage, My daughter was super hesitant and had never done her hair this way before. DHS reversed their decision to allow it, and I attempted to return the unopened, unused hair. I was informed returns are not allowed. That the lady at the front desk, also the owner, who assisted us during the purchase, and was aware of our situation, never mentioned the return policy - like anyone with good customer service would - seeing a young girl be so unsure. It is also not mentioned inside the store, on the website, or on the receipt.

Customers beware.

I had been wanting a good quality massage and decided to book with Jackie because the reviews I read online. I went to her website and the first available appointment was over a month and a half away but I wanted in with her so I booked it. After waiting that whole time, I went in for my appointment yesterday and as I I was saying what I was here for the person at the front desk immediately started shaking her head no. Of course I started to feel a little upset but waited for her to take a phone call then look on the computer for my appointment. She then told me she had no record of me and I was not scheduled. I was confused because I paid for this over a month ago, and it was successfully taken from my account. She offered to reschedule me with someone else two weeks away, but I specifically waited that whole time to get in with Jackie. She did not offer me any appointments with her. I then asked for a refund and was told my credit card information was not on file, but she had my phone number and my address, so I must have been in the system! She told me she would process the refund "one way or another" and mentioned writing a check, but the owner wouldn't be in until next week to do that. So I waited a month and a half for an appointment I did not get to have, was not offered an appointment with the massage therapist I wanted, and now I have to wait an open ended amount of time to get my money back. I left the store then got a voicemail about an hour later, and she said "This is Jackie from the J Spa" so you are telling me that whole time I was speaking with the owner and massage therapist I booked with?? My refund did end up getting processed but overall this was a very disappointing experience.

I have been going to see Jackie (the owner) for massages here for a couple of years now and she is consistently fantastic. I enjoy/need deep tissue massage and she can seriously deliver. She was even helpful in recently helping me discover one of the sources of my ongoing back pain, due to apparently rotated hips. She was able to customize our massages to help treat this issue and was key in helping me to finally feel better! The space itself is gorgeous, super clean, and relaxing. The administrative staff are always very friendly and professional. I just can't say enough good things about Jackie and her business! I saw a review on here from a few years ago about being constantly "harassed" with deals/events/promotions and I have never experienced anything like that from them. I get a reminder message for an upcoming appointment and that is it. She also is able to take some insurance plans, so that is definitely worth looking into as well!

Jasmine. This is absolutely gorgeous and exactly what I wanted. Charge more for this lol