The Hair Lounge in Killeen, TX

I thought long and hard about submitting a review. But the more I look at my hair everyday...I'm annoyed and upset. 1. The stylist called me an hour before my visit and confirmed she had black hair dye. I only wanted my hair black, washed, and trimmed. Nothing else. 2. I get to the salon and the stylist starts dying my hair. My hair is halfway dyed black before she realized they were out of dye. Not sure how she puts half a head of dye on my hair before she realizes she was out but...yeah. 3. She go to the store with the dye still on my hair. Come back with a different brand. Different color. It was a "semi permanent black" dye 4. She removed the dye from my hair. My hair was visibly the exact color it was when I came in. (Reddish brown) And the bottom half was jet black. 5. The stylist proceeds to state she felt bad and offered to drive to me at a later date to fix it or to arrange for me to come back. But I lacked trust by that point so..No. 6. I will say this. I don't like my cut, and obviously the color, but the way my hair felt pissed me off. The stylist made small talk with me and after asking what I did for a living, that is when she suddenly discussed higher prices. This is exactly why I tell people I have a low paying job, because the second I mention my actual career I am continuously hit with higher prices under the guise of a "better" experience. The prices I booked for was $120 the price she mentioned for a "better" service was $175. Yet. My hair looked, and still looks, a hot mess. Pricing: The reviews on this salon and quality of service indicates they need to lower their prices. They charge $75 to dye your hair. $100 for a silk press. I have been getting getting silk presses since I was 12. I have never paid more than $80 to literally straighten my hair. No style. No gimmicks. Wash. Trim. Straighten. $100? These people are insane. Final: I came in for a 1:30pm appointment. I didn't leave until 5pm. The stylist charged me $137.50. $100 for the silk press. $37.50 for the half of black dye she used. Why was I charged at all for the dye when my hair literally wasn't dyed properly is beyond me and not my fault. I am disputing the charge at this point. My hair looks crazy and I can't stand going to work everyday with this two tone look and consistent questions on who f'd up my hair... The stylist ended the transaction by asking for a tip.... The salon is marketed as a multicultural salon but my hair was drenched in oil. Uneven cut. And a noticeably terribly dyed hair. I don't believe they have much experience in black hair based on the way my hair was "silk pressed" and the fins product. I just want to know would any of these stylists pay $137.50 for these results on their hair and confidently walk out of a salon. They are nice girls, but no. I drove an hour and a half for this... I was better off driving to Houston to my trusted stylist. After a lot of thought, unfortunately, I would not recommend The Hair Lounge and will not return. I will be disputing the additional charge so that I can use that money to fix my own hair.

So I went there on 5/19/2021 to have a balayage appointment. My appointment was with Kate. She is a new stylist she has only been out of school 2yrs. She was super nice. She seemed as though she knew what she was doing. Since she mentioned that she loved doin the balayage technique. Then after about 4 hrs I was in a toning station and I looked down and noticed that she had dyed my hair black instead of dark blonde. She kept saying it was due to the hair being wet. I told her that it was black she disagreed I told her she may need more training on her colors due to not knowin the clear difference between dark blonde and black...the manager came over and was goin to try and fix it but there is no fixing black on blonde hair... needless to say I left and did not pay for the messed up hair coloring. I got home and blow dried my hair to make sure I wasn't crazy... and sure enough with it dry it's even more noticeable the black dye on my dark blonde hair... looks crazy and I would not recommend a balayage coloring or a hair cut from Kate cause my hair trim of an inch ended up being a cut of 2.5-3 inches instead... ugh so frustrating...now my fiancé is takin me to Austin Friday morning to get my hair fixed. Also in my opinion this place is very cliquy. Some of the people don't really care for others you can tell by the dirty looks a few women give the others... made me feel uncomfortable. If I could give this service zero stars I would have. Also no one in the entire place had on a mask.

Love this salón, please go and make sure to book with Stephanie, she's the best. Doing my hair with her I don't miss NYC

I'm pretty picky about my hair. Kate listened to what I wanted and expected then cut my hair exactly as I described. Great job, I'll be back and tell my friends about Blonde and Kate. Thanks.

Got my eyebrows threaded by Rosie and they turned out awesome! She was so sweet as well.