Supercuts in Olive Branch, MS

my experiance at this location was corrected by the owner, cindie, which i highly appreciate

Two times I have tried to get a hair color at this location and have been told no. The first time, I could understand, as it was around 5pm and too close to their closing time I guess. The second time was just 3 days ago. I had a funeral to attend and really needed the color. I called the salon first thing after they opened that morning to ask if they had someone in the shop that could do a color that day. The person on the phone said yes, just to make sure I arrived at least 2 hours before close at 6pm. I asked so I don't need to make an appointment or anything? I was told they don't do appointments. I thanked her and got off the phone to rush my children through their online schooling so we could go to the salon. I stopped school at 1pm to finish up later so we could get to the salon in plenty of time to get my color done. We arrived at the salon at 1:45pm. Per the employee on the phone, as long as I was there by 4pm, it wouldn't be a problem. I was told they could only do one color at a time and that the person doing the colors had someone coming in at 3pm for a color so she couldn't do mine. (it took the receptionist and the other hair stylist having a discussion to come to this conclusion. They even asked me if all I needed was an all over color, which is all I needed) I was then told they couldn't do it. I relayed the phone conversation I had with the employee that morning, and told them I would have made an appointment then or drove over immediately if I had know it was going to be an issue. The receptionist immediately told me that they didn't make appointments, so I reminded her that she had JUST told me that they had someone coming in at 3pm for a color, so obviously that is an appointment. She immediately snapped her mouth shut and made a "well yeah I guess so" look. What really gets my goat though is I went ahead and got my both daughter's hair cut, and a cut and eyebrow wax for myself. The stylist that did my cut and wax spent about an hour on me. I'm not complaining about that as she was super nice and very detailed. Even though, it really shouldn't have taken that long. It was the fact that while she worked on me, the salon emptied out of customers and ALL of the other stylists left the floor. There is absolutely no reason they couldn't have gotten my color done. I had to go next door and buy the color and do it myself. TO THE STYLISTS AT THIS SALON: Ya'll messed up is all I can say. I tip 20.00 on a color, 5 to 10 on a cut depending on the detail and how well it is done, and 5 for a wax. I tipped 15 to the lady that did my cut and wax that day and 5.00 each to the ladies that cut my girls hair since they have long hair and just needed some length taken off. It could have been a 35.00 tip. I'll be heading to the Southaven location in the future which is closer to my home anyway. If they are as bad as the OB location I will drive to Collierville!

Best place in town. Friendly people, very professional. I drive 80 miles to get my hair done here.

Best haircut I've had in years!!! Ashley is great, and everyone was friendly. Corporate needs to redesign the store though it's very dated ( but clean).

Was upset to hear no appt. could be made for a dye & highlights. Receptionist told me the stylist could only do 2 of these a day and I would just need to be there before opening, wait in line and hope for the best.