Supercuts in North Providence, RI

scheduled a haircut and blow dry/style at the Mineral Spring location. The whole vibe of the place was tense. not a friendly face in the place, everyone looked miserable. even the "manager" Brit.  I explained very clearly I was attending a wedding and wanted my hair curled. After taking her sweet time blow drying my barely trimmed and not washed hair,  she tells me the curls aren't sticking and there's nothing she can do. Then proceeded to charge me $60 for a cut and style. For what? You didn't wash OR  style my hair. I ended up rushing to another salon who actually knows what they're doing. Don't waste your time or money. they're awful.

I see Jacklin every 4-6 weeks for a haircut. She cuts my hair exactly how I want. Very professional, funny, and talented.

Hello owners? Any owners of this branch actually reading reviews? Or pop in unannounced, call in and test how management is handling things? I think not.

I've gone to this branch perhaps a hundred times over a decade. Location and price is right but the talent varies drastically. The best ones move on eventually. I can deal with the occasional bad shape up cut and I get my hair colored elsewhere tbh Or I color it myself which is why I need a real pro once a year lol.

However my beef is with the management.  It gets worse every year as do most of the people who answer the phones. Few have sales or customer service skills which I would think is a requirement for the manager. Isn't That one of the reasons why they get promoted? Guess not at this branch. When I called I immediately inwardly bristled at her tone but shrugged it off even though she was rude and obviously indifferent. Again, hello owners any where? I see a sign outside that implies that non customers can't use the restroom. Ok fair enough. However, after I tip and settle up the tab I ask to use the restroom. As the poor girl is answering me looking embarrassed she tells me the manger said no one can use the restroom. Even paying customers of over a decade. I didn't want to put her on the hot seat, not her fault. However I see the manager eagerly drifting over looking for some b.s. Bored? How about cleaning up between customers and or learning some phone etiquette and common sense with paying clients? Owners you should fire this petty,power tripping dumb ass. I was pissed I actually called two other S.C in R.I to ask about this policy. One person said they don't have that policy or enforce it for PAYING CUSTOMERS. That they had heard about it, didn't agree and apologized. The other place said they would never implement such a stupid anti client policy with customers. Her words, not mine.

Went there to blow dry my hair yesterday because other salons were too busy. If I could turn back time and not step into this place I would've. The young girl that did my hair was nice, but inexperienced, didn't have the right tools, and couldn't dry curly Hispanic hair. My hair looked like a frizz ball and I had to redo it myself once I got home. To top it off, I was charged $45 where at other places I get charged $20 for a simple blowout. Never again.

I bring a disabled relative here.  We get great haircuts and I appreciate the pleasant, professional and helpful stylists.