Studio S. Salon & Spa in Chicopee, MA

I had such a wonderful experience here. I was booked with Alicia. I made an Appointment after meeting someone who had amazing hair ! I went online to schedule. I got finished early and asked about coming earlier. She told me Alicia was finishing early and head on over. I was greeting by the sweetest women. She gave me a shampoo and went over my haircut. She wanted to make sure I was happy and gave me many options . After my haircut we decided to go shorter on my angles. She was very patient and very explanatory. She went over styling it and how to blow dry it. My only complaint is she is very pregnant and won't be here for my next haircut :( which I already booked.) But it was amazing I feel wonderful and highly recommend her! The salon was very cute, the staff was very friendly and everyone has amazing hair.

I unfortunately cannot recommend this salon! I had the worst experience here! Stylist Alicia canceled my appointment without informing me, after I had sent her a message discussing the fact that I hadn't been completely satisfied with my last haircut. I explained kindly the details of what I would like for this next cut, and that I would bring a photo also. She never responded, and instead canceled my appointment without telling me. When I called the salon to ask why I hadn't received an appointment confirmation, they were very short with me about it, and told me that Alicia felt like she wasn't "the right fit." They never apologized for the inconvenience, or even tried to get me with another stylist. I was very upset about the situation, and confused also, as I had loved my previous haircuts and had recommended Alicia's services to others, and spoken highly of her and the salon. Honestly the whole situation was so uncomfortable, unprofessional and disappointing.