Spa On The River in Baldwinsville, NY

Had a massage with Carly and I was extremely pleased with everything! Everyone was so welcoming and Carly was very thorough on explaining how the massage was going to work. The massage was wonderful and the salon looked extremely clean from what I could see. Would definitely go again!!

Great mani with Judi the owner, who is an absolute sweetheart. Not sure what the other reviews are referring to. I've had a few good haircuts and pedis here as well over the years. She squeezed me in last minute as well.

the esthetician was very nice but the room was outdated felt dirty so did the bed and the robe....I could hear the girls doing mani pedis laughing the whole time talking very loud so I wasn't relaxing at all (and the esthetician was coughing the whole time and reeked like cigarettes) I never really like to write reviews but i felt compelled too about this one..i paid with a check and was told after I couldn't tip bc she closed it out...I was happy to write another check so I wrote her another personal check....I had two bank accounts since getting married I used the wrong account (my fault) but a week or so after the esthetician called me (I had no idea who she was saying in a tone i'm trying to cash your check and can't!? with attitude (like where was her $)....I felt so bad and was embarrassed (I wanted to tip her of course but definitely she could have gone a much different way to go about getting her tip I felt so bad she had to wait for the very generous tip I gave her of 30$ I ended VENMOING her so she got it right away and texting her number saying how sorry I was and bad I felt never got a reply....fine just very rude and awkward....I almost called the establishment but I just won't ever go back!

Have been to this establishment twice with a mani/pedi Groupon and a massage gift card. Gretchen did my mani/pedi and was an absolute pleasure. This is about the only thing the "spa" has going for it. Gretchen was super nice and accommodating. She even fixed my nail when it smudged and had another client waiting to start. If you're looking for a great mani/pedi that's decently priced in the B'ville area, you must ask for her. That being said, everything else is nothing to recommend. Upon entering for my massage appointment I went to check in. The woman at the desk was very short with me and told me to go sit and wait. When I was sitting she came over and literally threw a clipboard at me asking me to fill out the health form for the masseuse. The masseuse brought me back to the massage room which is set up as a couples massage room with two tables. The room is not large enough for two tables and the masseuse was running into everything the duration of the massage. You could hardly get around the tables. I love a great massage and probably have 2-3 a year for the past 15 years. I have NEVER had some of the massage techniques (if you call it that) that I received during this 60min Swedish massage. It was as though I was receiving a terrible chiropractic treatment. The masseuse wasn't gentle either, slapping the lotion all over. It was uncomfortable and not relaxing. The icing on the cake was when I went to pay, I needed change to leave a tip and the masseuse was the person at the desk. I then felt obligated to give a good tip. I think that's extremely tacky and unprofessional. I also found it odd that there were no customers at all from the time I entered to the time I left and it was an early Saturday afternoon.

At Spa on the River we strive to have an atmosphere that is comfortable and relaxing. We go for a more homey approach than a cold aloof atmosphere. We want you to feel like you are surrounded by your girlfriend's. We utilize all of new York states protocol for cleanliness and disinfection. We love what we do and strive for our customers to love it as well. We realize that everyone has different tastes and opinions but we sincerely want a happy client.