Sky Parlor Salon in Raleigh, NC

Yessenia is the stylist I see regularly and she does amazing work. Location is very clean

I went in for a cut last week because I wanted help on what would be the best look for me. Their website has a clear mission statement that made me believe I would get a professional consultation and frank advice. I sent an appointment request via the site's web form and mentioned what I was looking for, and then I received a follow up survey where I also stated what I was looking for. I don't think anything I wrote was passed on to the stylist. What was the point of filling all that out?

When I got there, she made some quick assessments, noted that I have very nice thick hair and a good amount of wave/curl, and said I wouldn't want to cut it all off. She was clearly experienced and it seemed like she knew just what to do, but by the time she was done, my hair looked the same as it did before. I guess she said what I wanted to hear but the result was not what I wanted to see. She did not mess up my hair, but she also did not live up to the website's promise of properly listening to my "hair wants and needs." I hate to put it this way but she basically "told me" what I wanted rather than listening.

It was pretty clear at the time that I was disappointed, but we agreed I should let it fully dry and then decide if I needed any touch ups. By later in the afternoon it was clear to me that I needed an entirely different cut. I emailed them saying I was not happy and asked what they could do to make things better. Two days later I got a response from the owner, Joey, who made a lot of excuses but said he would take a look at my hair, but only on his schedule which meant he had to be home by 6 p.m. on weekdays to be with his kids, and he didn't work weekends. He wasn't very accommodating at all and his responses were days apart. Despite the website's claim of "making customer service their top priority," this guy really knows nothing about how to treat his customers.

I wasted $75 and a lot of time trying to get this resolved. They will not get anymore of my business, and I will be going out of my way to let everyone know that their website is very disingenuous. Avoid them at all costs.

This is a horrible business.

I showed up for my appointment I scheduled 6 weeks ago with Yessenia. A different stylist greeted me and said she would be cutting my hair instead. I was never notified by the salon of this change; the stylist seemed to be under the impression I had been. If I had been notified I would have rescheduled immediately.

I should have walked out at that point since this stylist wasn't on the website and I was unfamiliar with their skill level, but I chose to give them a chance. I won't mention her name as she was so very sweet, but I did not receive the haircut we had agreed on. We discussed a length no less than my shoulder blades and it ended up being a good 3 inches shorter. Like, Willy Wonka grade. The haircut is also lopsided while the underside of the back looks like a mullet (barely 1/2 inch in length). I asked for asymmetrical with long layers - long layers were done but it ended up being an uneven yet blunt cut because she had me look down the entire time. I've truly never received a worse haircut in my life. It's going to take literal months to grow out and there's no way for me to style it other than straighten it to be pin straight.

I also work in a highly dangerous job where I could be scalped if my hair isn't pulled up into a pony. It's literally impossible for me to pull my hair up with the uneven and ridiculously short cut she gave me. This is the reason I said I wanted the length to my collarbones. I'm terrified to go to work.

This salon doesn't live up to the client-centered values its website preaches to "fit your lifestyle" nor do they have staff with skill levels commiserate of their pricing.

I had an appointment for this morning at 11 AM at 10:49 AM while I was in the parking lot someone called me from the shop and told me that the person who was supposed to cut my hair had an emergency I got off the phone with her said, I would walk in and speak with her. I walked in to speak with her about it.  I expressed that I thought it was unprofessional that no one called me sooner and that I had driven all the way over here completely rearranged my Saturday it's a gorgeous Saturday by the way, and I gave up playing pickle ball with my friends and she told me that I was wrong that it was not unprofessional, and so I will never be visiting sky parlor salon again, nor will I recommend it to any of my friends or family in the Raleigh Cary Durham area

First-time visit with Yessenia...never have I ever had someone take so much time with me during a color consult!  Yessenia is truly a professional to the craft!  She listened, offered advice, and set a color-correcting plan for my hair.  Also, the haircut I received afterward was exceptional and honestly one of the best blowouts I have ever had!  I look forward to going back next month for my first color session!
Check out Sky Parlor and Yessenia!