Shear Elegance Hair Design Studios in Knoxville, TN

I asked for a trim... I'm getting engaged in the next month and wanted my hair to be longer for pictures... now forever in those pictures my hair will not look how I want it to. All this after waiting 45 minutes WITH an appointment. Super upset... I went home and just cried.

I shared with Vivian what state my hair was in and what I wanted. I asked her if it made sense, she said yes. I arrived at the salon and the door was closed because she ran out to the store. She cut my hair without inspecting and checking what needed to be done. Then while undoing my faux locs was griping about it. Afterwards when it came to payment I figured out of fairness she would offer a discount and didn't, instead she overcharged me for the time to take it out instead of letting me as she did it. I asked her for a discount and she said how much? I said $50. Initially she agreed to the discount that I suggested then she took my card and reneged as she ran the card and only did a $35 discount instead. She tried to say my hair was matted and I misled her and she didn't know she was cutting my hair. This is obviously inaccurate. I explained to her we discussed it when we spoke on the phone and asked her don't they teach you in beauty school to look at a clients hair before cutting? She said yes. So how could she know my hair was matted without looking as she tried to claim? She didn't look that's the problem, she only looked later as she did my hair. Obviously she was negligent, careless, and unprofessional. She could've done it on purpose it seems.The weave looked terrible and she was unprofessional. Don't go to this salon. If you do, it will be at your own risk and getting cheated out of your money and hair, in my case both. Don't come to this cheap salon with poor service and management! You'll regret it like I did. Vivian's quality of work and obviously her integrity are severely lacking and if you do believe the other reviews it's because those people don't know good quality hair. Go at your own risk!! I guarantee you'll regret it. If I could give a lower star rating I would.