SERENITY HAIR SALON in Sherman Oaks, CA

Came back again to Serenity Hair Salon. Brian is definitely worth reviewing again. Thank you so much!!!

Nelli did my hair. She spent hours putting foil. After washing my hair from removing the bleach. My roots had zig zag and blotches of bleach. I freaked out. She told me it was normal and she's been doing this for 10 years. If she's been doing hair for 10 years a mistake that bad shouldn't have happened. I don't believe she's been doing hair for 10 years. It seemed like she practiced on my hair. She also tried to blame me because the bleach leaked. How is that my fault? I've been getting my hair done for so many years. I've never had anyone blame me for their messed up work. She tried to cover it up with dying my roots with dark brown. She didn't even blend roots or do a root smudge. She just colored my roots to color up her what she messed up. The salon refused to fix my hair. I've explained to them how the blotches were showing again. The color from my roots that she put faded. I do NOT recommend this salon. I was so desperate to get my hair fixed. Another hair stylist found so many mistakes. She had to do a color correction and fix the blotches which was all over my hair especially in the root area. Please save yourself time and money! Do not waste your time with this salon. You're welcome. Since I am not able to reply to his comment. Just to be clear, I DID NOT POST ANYTHING ON IG. He took the video. The owner is fraud. He is trying to make it seem like I loved my hair. He is putting words in my mouth. He DOESNT even know what my IG account is. I WILL NOT CONTINUE TO AGREE BUT MY POINT IS PROVEN: I have never allowed any outsiders follow me on IG. They sent me a request and I have never accepted their request. I never posted any videos that they took of me. Your business is fraud and bullshit! I am not scared of you. Go ahead and report me for stating the truth and facts. I'll sue you. I don't post fake pictures and I have proof the last time I got my hair done prior to fixing my hair was with Nelli. I get that you're upset because you're the business owner but you're in the wrong. All you have to do is acknowledge your employee fucked up my hair which you claimed she's the best. Show me her cosmetology license. Let's see if she truly has 10 years of experience with hair. Btw I never asked to get my hair fixed for free. I was addressing them how Nelli didn't do my hair right. That's all.

I ve been seeing Nelli for haircuts, she is super conscientious and is the first hairdresser who leaves me happy with a new haircut.

Loved the service and care they showed! Brian took me at the end of the day without an appointment and made sure that I had safe and close parking! Alisa was warm and professional. My hair color and style turned out beautifully. She knew exactly what I wanted and it came out so much better than I expected. And, of course, the Ventura Blvd location was perfect for dinner and some shopping afterward. Happy Customer!!

First of all who charges for a blow dry when you are paying for a haircut? And if you are charging $70 extra why would you wait to surprise them at the end with the bill? 2nd of all why do you not properly count it an even length and leave blunt choppy edges like you!d get at a hair school or cheap salon? If I didn't already pay out $170 for this crappy cut I'd be getting it fixed already somewhere else but I can't afford to yet. Also, I requested long layers but this result is not how long layers have looked in the past. The point of layers is to help give it more body but this was done so poorly it just hangs there. Unfortunately my favorite stylist had a baby and has taken time off so I am having to try out new stylists. This salon is definitely getting crossed off my list.