Salon Lofts Broad Ripple in Indianapolis, IN

Warning! Do not book with Julieanna Justus!  She basically charged my teenage daughter for a cut and style and did just quick trim and sent her home with wet, unstyled hair because she was so far behind. Julieanna was an hour later and "threw in" a condition treatment for the trouble- didn't tell her she was supposed to leave it in 2 hours and then rinse- and sent her out the door with a mop of wet hair despite charging $75 plus tip (my daughter was shocked and didn't know what to do so she tipped and left upset).! That isn't even how that treatment is supposed to be given- it's mainly for treated hair(hers is not) and a multi step in salon treatment. None of the Oliplex treatments are supposed to be left on for 2 hours.not meant to be worn home.
There were clients stacked up she was so far behind and Im sure she thought with my daughter being a teen she could slap a treatment on her instead of actually completing the service,  
My daughter went there to have her hair styled- who wants to pay $100 for a cut and leave w with dripping wet hair? ! Yet she charged full price (not even the teen price). So $100 and a wet head of hair later- my daughter's Friday night was ruined because she had to sit at home and wait to shower again for 2 hours (because of some bogus treatment instructions) and she didn't have styled hair that she was looking forward to. It takes a teen a long time to earn $100.  I would actually give Julieanna a break if she has some persons on problem and was having a terrible day - she was calling her kid the whole time- but she didn't make it right and it even gets a whole lot worse.
During the trim, Julieanna  offered to do my daughter's  hair for prom and they set an appointment for prom day a week later. Despite the awful experience there wasn't enough time to schedule elsewhere. I insisted my daughter keep the appointment (and not stand someone up- we are considerate of people's time) I went with her to ensure she wouldn't get ripped  off again.
Julieanna was not even there- she had a client processing and the client said she was running behind (surprise!) and "went to get towels" a while ago and hadn't come back.  She was not getting towels - in fact she was gone for over 50 minutes off the property w her nervous client processing alone in the salon. The entire building was searched- I even told people I had narcan  in case she had overdosed in a bathroom or something.  Staff looked through the whole building and she was not there. She also wasn't answering her phone and still hasn't returned my call. What stylist disappears w a client in their salon processing? I checked on the girl processing several times-  I was worried about her hair and she was too- she didn't know what happened to Julieanna and thought it was probably time to rinse. I considered offering to rinse her hair for her. thankfully another stylist walked by and I explained what was going on and she generously offered to help us out. She did my daughter's hair for prom and I am so glad we didn't give Julieanna any more money. Before her hair was finished Julieanna came running into the building from College avenue. She made brief eye contact w my daughter but didn't say a thing as she ran past us presumably to rinse her poor client who had been waiting. It was also her prom night and I'm sure she had other things to do. I hope Julieanna saw someone else had to step up and do my daughter's  hair because of her being a no-show on prom day.
I did have my daughter text Julieanna after being charged for the services she wasn't given during the first appt.,- Julieanna could have made things right any number of ways but she double downed and took no accountability.  
I want to let people know, something isn't right with julieanna Justus or her business practices. Don't send teens to her- don't make an appointment if you don't have extra hours to wait to be seen or she takes off mid service. It turns out she had a reputation for being  late after talking  w people who are familiar with her professionally. When my daughter asked about why she was charged the way she was when she wasn't given the services she requested, Julianna said the "treatment was a gift" since she was so late and my daughter should be "over the moon" with it. No mention of being charged for a cut and style she didn't get. the extra hour waiting past her appointment time then going home w wet hair and having to wait hours to rinse (again- not  even the correct way to do that treatment anyhow). Other stylists there are wonderful but I do not recommend Julieanna and in fact I think she owes us money back for services charged and not provided and for the time we spent waiting and stressed out on prom day before a kind stylist offered to help us out.  Julieanna Justus - negative 5 stars.

It's my first time in their salon and I loved it! Bonnie took care of me and my hair needs. I'll surely be back again in the future!

I ended up at Salon Lofts after following my stylist, Jackie, from a nearby salon.  Finding a stylist is like finding a new best friend.  It is hard and almost requires an interview process.  I found Jackie through a friend who was working at her previous salon.  

What I liked most about Jackie is her professionalism. I was used to going places where stylists gossiped about people I knew and it made me leave wondering what was said about me. My hair was overprocessed, I was in double booked appointments and I began to feel like just a number. Jackie always has ample time to work her magic on my hair and several times has been willing to cut my daughter's hair or even add some sassy color while my color is processing.

I do drive roughly 40 minutes each way and don't foresee making changes any time in the future.

I followed my stylist here that moved in from a nearby Salon. The space is clean and beautiful. Each stylists has their own "loft"/independent space.

My adored stylists is in Loft 3, Jackie Porter.
She is very sweet and kind and she does a great job for me. Granted, I have very simple hair style that requires no coloring or treatment other than wash and trim... but she makes me feel wonderful... Wash and glorious massage are SO relaxing! Makes me want to come in daily just to wash my hair! HA! And even though it was late evening and I had no where to go... she loved to dry and curl my hair for fun! Yay.

She and I love to catch up and chat about life. If you prefer not talking, and just relaxing, I'm sure she will customize to your liking! She is so pleasant!

Check out on an iPad per the independent stylist. ~$50 simple wash/cut

I always leave here feeling so pretty and relaxed and confident!