Salon Cheongdam | Hair Salon Palisades Park, in Palisades Park, NJ

Bad communication. Very disappointing and dissatisfied hair cut. I asked for one style and she did a complete different way of her style/ preference. Now my hair has 2 weird obvious layers that I hate so much! Completely destroyed my hair ...

I wish I can give it zero stars. I made an appointment with the head designer via phone on a weekday evening. As I arrived a little early, I was asked to sit- which I gladly did. 28 minutes after my reservation, the receptionist walks over to let me know that she won't be cutting my hair, suggesting a different person. If this is a true mistake or if the head designer was too busy/had to leave urgently, I wouldn't have minded because things can happen. However, I saw the receptionist and the head designer sitting down just chatting away for half an hour before her approach, as if she was refusing me as a client after having me wait. It was her unapologetic attitude, extremely late timing and the way she handled the situation that was very unprofessional and extremely disrespectful. No customer deserves to be treated this way- I hope this doesn't happen to any other clients.

NEVER GET YOUR HAIR DONE HERE WITH THE OWNER J. she is doing nonsense customer service. She totally ruined my hair cut and perm but did not even apology or refund. She insisted she did the right thing and saying that no problem of the result even though I'm not happy with it. I wanted hair done like grey hair model. But she cut my hair front bluntly and it's not even connected to the back hair smoothly and cut it too short both side. It looks so weird infront especially. Needless to say, the perm is almost loosen. paid for this $300. So absurd. See attached pictures. The pictures were taken on the day of my hair done. AWEFUL. If you don't want to mess up your hair do not go this place.

Called in this afternoon to make an appointment with Jen after reading the reviews here and the person at the desk let me know there was an opening later in the day. When I got there, no more than three hours later, the person at the front desk explained to me that there was a mistake and I would have to wait. The other stylists had overheard the conversation and offered to cut my hair which I did appreciate. I ended up leaving especially since the person at the front desk had made it seem as if I had somehow made the mistake. I had made the appointment with Jen because of the reviews here who apparently is one of the 2 owners. The person at the front desk made it seem as if I had made the appointment with the other owner. The reason I'm particular about appointments is because I have a pretty busy schedule and make an appointment to save having to wait an hour or so for an haircut which is not really a priority. The other reason is that I don't feel the need to take a chance on getting a bad hair cut especially if there is already a bad review. Just mainly disappointed that no one was genuinely apologetic, but seemed as if regardless of appointments, you'll be assigned to whoever they decide. Didn't seem like an honest mistake. Indifference at best and deliberate at worst.

Went here recently for the first time for a dude haircut and was very satisfied. The more established stylists there were busy so I got a stylist who just started there and was experienced in Korea but didn't speak English so a senior stylist was interpreting for me which worked fine. The stylist I had was very meticulous and used different tools (different scissors, razors and methods) to fine tune the cut, which I appreciate. She also took the effort several times to brush the hair off of my face, etc. The shampoo person was good as well and did a little massaging. They were attentive to my goals and followed up to confirm I was satisfied. At the front desk, I wish the person didn't watch so closely and intensely as I was setting my tip. Their interior is very nice, spacious and clean.