Salon At 618 in Gainesville, FL

Went several months ago but wanted to add that I love my hair. We are lifting from brown to blonde and I got a really cute strawberry blonde look. Will need to book again soon.

Booked my appointment online with Stefanie Holzer for a full hair dye, with partial foil and cut. When I received the appointment confirmation the week prior to my appointment it only stated the partial foil and cut, but not the full color. I contacted the salon before the appointment to confirm that they knew it was for a full color as well. The receptionist who answered the phone confirmed that she did indeed see that in the notes and I should be good in which I thanked her for confirming as I didn't want to show up and not have enough time for everything needed. Now, fast forwarding to my appointment which was scheduled for this past Friday at 10:00 am. I arrive on time and was greeted by Stefanie who takes me to her chair and proceeds to tell me that she was just now reviewing my notes that morning and unfortunately she won't have enough time to do everything needed as she didn't schedule in enough time. This is exactly what I didn't want to happen. I took my time and energy to book my appointment and fill in the notes, which should have been read a week ago when I booked the appointment. The appointment was accepted by the stylist and she didn't read any of my notes until the morning of said appointment to realize she doesn't have enough time to complete what was requested. Stefanie was not accommodating or apologetic for the misunderstanding and tried to push it off on the receptionist. While I understand things happen, it's the way you conduct yourself in the moment that makes all the difference. I was so upset and felt dismissed, like my time was not important. I was really disappointed as I was looking forward to getting my hair done that morning and had moved several things around to make it happen. Also, that I took my time to call the salon prior to my appointment to confirm that they understood from the notes what I was needing done. I left the salon but returned to ask Stefanie for the Manager's name and Stefanie told me she would have the Manager call me as she was out of town. Stefanie then proceeded to tell me that I could call and speak with her but she wouldn't care. Then she told me "bye,bye" as she made a shooing motion with her hand towards the door and telling me I'll never get my hair done there. I replied "I would never come back" I was so upset with the nonprofessional approach to the whole situation.

Worst customer service experience of my life. I paid $200 for a "full highlight" & asked for a money piece... you can see the result below. Do not let Tawnya H. touch your hair. I left the salon with darker hair than when I went in. I messaged her pictures & she told me to wash the toner out with dawn dish soap... that only completely dried out my hair. She was then "too busy" to have me come in to fix it. I called the salon to speak to the manager & they took a message then never returned any of my calls. Tawnya saw my hair in person & told me it was "exactly what I wanted" after I clearly expressed my unhappiness for over a week to her... and there are still no highlights except the huge uneven strip in the back that is very embarrassing... clearly this is the work they are proud of... I can't speak to the rest of the stylists in the place, but if you're a new client I wouldn't take your chances here because they refuse to refund. Hope this saves another broke college student from being extremely upset.

Just reminiscing on my horrible experience at the salon, not only when I call to voice my complaints Brenda and the manager at the time were both laughing, while I was sobbing over this hack job , they ended up refunding the $ for appointment, but Brenda was sure to keep her generous tip I had given. I went from hip length hair that was curled, to bra strap length straightened. I went in for a trim. I'm astonished that they still have her working here working with people , not only a horrible hairstylist but she has horrible customer service skills , and so does staff. Run :) y'all Rule of thumb ( you can always take more away but you can't add it back) lookin at you Brenda , get better business standards 618

I had a wonderful experience, I love my cut. I lost a foot and am quite happy with the results!