SALON 360 in Fayetteville, NC

I set up an appointment for my daughter with X the hairstylist as she is listed as a stylist for curly hair. Drove 40 minutes to make her appt on time. Received a "your appointment has been canceled" notification as we pulled into the parking lot. I went in to ask for clarification about the situation and was told that the person who books the appointments had done so incorrectly and that she was not finished with the client that was scheduled prior to our appointment. I would think that a stylist would know how long each style should take and would be able to cancel well in advance since I had scheduled a week out. As a client, I would have yo cancel 24 hours out to avoid being charged a cancellation fee as well. When I told her that we had driven 45 minutes to get there and she smirked at me and said "we tried to call".  The call was made when we were in the car almost at the shop. I thought that the sheer lack of respect for my time and the attitude with which her excuse was made was insincere and snide. If I could have given no stars, I could have. Please, a hair establishment, please learn how to treat your customers and try to learn more about running a business that focuses on their clients. Also, just in general, but a good person.

Let me start off my saying I've been in SALON360 once already since moving to Fayetteville/Eastover, and my first experience was absolutely GREAT. This time, however, it was AMAZING x100!!!!

My first stylist was on maternity leave (she did a fantastic job), so I was set up with Hannah. I'm always a little nervous when I have a new stylist, but Hannah quickly sent my nervousness out the door. I came in a complete mess, as a result of very foolishly experimenting with a color mask on a whim (let's just say, I learned my lesson, and good; won't EVER be doing that again! We both weren't sure what could be done, but Hannah had an idea, started working, and as she progressed, it starting flourishing by the minute. By the time all was done, my self-made mess was not only corrected, but it came out AMAZING. FANTASTIC. I was completely blown away, and positively giddy when I left! Hannah worked a complete miracle. I WILL NEVER GO TO ANOTHER SALON AGAIN!! OVER THE MOON!!

I have been going to this place for 3 years and it's sad to say that I will be having to find another place to go to.. I have been debating if I even wanted to write this review.. the last few times have been sh***... this last time I went I had to go back three different times to try and get it fixed and every time it was a complete disaster.. then to top it off it just seemed like they were upset that I came back to try and get it fixed. So the lady that was trying to fix it was next to the girl that initially cut my hair which made it awkward so I noticed that she wasn't cutting the girls hair and kept going back to the back and leaving the girl just sitting there so I guess apparently she wasn't going to start cutting her hair until I leave... so I guess that's why I just got the cut and didn't get the shampoo and style... was charged again which I don't mind paying but I just wanted it done/cut right... and still wasn't right.... So 3 different times and still couldn't get it right....so now I guess it's that time to go somewhere else... I have gave this place plenty of chances and it's just not what it use to be, like when I first started going here....

Extremely dissatisfied with the service and people in this salon. New to the area I was excited when I was told they had someone on staff that does sew in extensions. I saw marina. She was very nice and moved my extensions up. Two weeks later I noticed they had slipped down my head and you could put your entire hand in-between them and my head. I called and a few days later she saw me. She saw and confirmed HER threading had come undone causing the extensions to come lose. She sewed them back in and moved them up. I booked another appointment with her in a few weeks to get them taken care of. Well a week or so goes by and the same thing happens. HER threading came undone and caused my extension to come down. I called to make an appointment to be seen to get them fixed. After not hearing anything for 2 days I call back. Finally 4 days later I get a phone call from marina who's solution is to find another salon. I said I am disappointed that your solution is to find another salon. It's your work that is at issue here. She then told me I already received a freebie. I couldn't believe I was receiving such disrespect because the service I received failed and I was asking for her to fix it. I demanded to speak to the owner. I explained to her that this is unbelievable that I'm being sent elsewhere when her stylists work is failing and that I am being disrespected by her stylist. At no point did I ask for a freebie. All I want is to have my extensions fixed. I had an appointment on the books and despite the failure before, I was coming back because mistakes happen. The owner said there must have been a miscommunication then but her stylist doesn't want to continue with services. When I told her I would be leaving a review and make sure my community hears about my experience here she told me not to threaten her and told me to listen to her. She then hung up the phone. I honestly have no idea how this salon is in business when the one job you have, you can't do successfully and you have no customer service skills. Will never recommend this place to anyone.

Update: I went back today and Xio fixed the cut on my hair. She was able to fix the uneven ends, fix the bangs so they were uneven, and added face framing and layers so everything laid the way it should. I left finally feeling pretty and felt so much better about my hair. Highly recommend Xio. She gave a lot of attention to my hair and took her time to make sure it was done correctly. I am so thankful for her!